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40
Items that need fixing. By KGF,  Nov 23, 2009

As noted ad nauseum - Extremely slow

 

LOG OUT NOTIFICATION - Logs you out without informing you, then forces you to log in before submitting the order, and after logging back in the information is gone requiring the whole thing to be redone.

 

SHIPPING ADDRESSES - Need to be able to manage my own shipping addresses.

 

INCOMPLETE OPTIONS - Not all options are available.  Very frustrating and embarrassing when a user goes to dell.com and specs out a PC then I tell him the option he wants is unavailable, but it really is, just not to the persons responsible for actually dealing with Dell.  Just today, my premier page for an E4200 only gave me otions for RAM up to 3GB, but I know I can get up to 5.

 

PO NUMBER ENTRY - Quote-to-order does not allow a PO number to be entered when paying by credit card.

 

TIME WASTERS - Clicks lead to redundant pages.  I’ve already decided to buy an Optiplex, I don’t need a page telling me why I should.

 

LOSS OF DATA Can’t go back during ordering process to change an option or you risk losing everything that was chosen on a page after it.

 

LIMITED ORDERING OPTIONS - Need option to order more monitors than the video card will handle.  Perhaps I am going to install a 3rd party card.

 

INCONGNITO PRODUCTS - When selecting the base model to customize, the models sometimes have identical descriptions with different prices.

 

ORDER HISTORY and /or STATUS– why do I have to enter my customer number?  I already logged in  - you know who I am.

 

INSUFFICIENT INFO The links to “More Information” for the various options are so generalized they are completely useless.  I know why I want an LCD instead of a CRT.  What I want to know is which models offers  DVI inputs and which don’t.

 

BAD SEARCHES - Search results are just plain wrong.  Today I searched for a laptop with a 12.1” screen and the only return was tablet.  I should have been able to find the E4200.  Also, why do I need 5 results for one item just because there are five different warranties?  Show me the item, then let me choose the warranty level I want.

KGF40.0
Mon Nov 23 21:35:40 GMT 2009
Comments: 0
Categories: Navigation  Product Pages  



20
Update Account Team Contact Information By aansteve,  Dec 22, 2009

It used to be so easy to contact our account team. If I need help in placing an order I can't reach any of the account team members listed. I understand turnover is inevitable but this should be a simple process.


ADMIN NOTE:  I certainly understand your frustration.  Yes, turnover is a reality, but you should always be able to reach a Dell sales team member.  While it appears that the Account Team page is currently up to date, we are working towards some automation in terms of account team members assignment to Premier Pages.  In the meantime, it is the responsibility of the Sales Team to keep those contacts up to date.  Should you find yourself unable to reach any of the listed Account Team members, please have your customer number available, and call 800-456-3355 to reach Sales.

Thank you for your comments.

aansteve20.0
Tue Dec 22 19:11:59 GMT 2009
Comments: 0
Categories: Content  
Status:Reviewed



30
Dell India By krava,  Dec 7, 2009

PLEASE do not use India for your cooperate accounts.  Move then half of the time you cannot understand them.  Plus, is seems to delay our orders do to the language issues.

krava30.0
Mon Dec 07 15:51:44 GMT 2009
Comments: 0
Categories: B2B  



20
Product Images By WadeY,  Dec 21, 2009

 It would be very helpful to have more Dell product images and pictures available for partners to use in their promotions.  Currently, there are many PDF files and whitepapers, but not much by way of a library of usable images for products and parts for marketing purposes.  The images from the ordering part of the Premier site are very bland and not great for marketing purposes.
WadeY20.0
Mon Dec 21 21:17:04 GMT 2009
Comments: 0
Categories: Content  



30
The Old Dell By ou2001,  Nov 25, 2009

A few years back, we had a "Dell Team".  They assisted us with finding parts, placing orders, and assuring we were happy.  Now we are asked to go to the Premier Site for everything.  Yet the Premier site is slow, not accurate, slow, difficult to navigate, slow, outdated (the Norton 2009 Add on the front page), and did I mention slow.

As a company owner that orders over $200k of items through Dell each year, I must say I am disappointed.  Things were much better a few years ago.  I felt like the people at Dell actually cared.
ou200130.0
Wed Nov 25 22:37:15 GMT 2009
Comments: 0
Categories: Service and Support  Navigation  Price Lists  



20
Ability to generated (PDF) Spec Sheets and/or branded quotes from Card or eQuotes for customers By mahandy77,  Nov 18, 2009

I spend a lot of time re-generating spec sheets and communicating to the customer exactly what they'll be getting for what price.

It would be nice to see a feature that would generate a PDF (free of prices as not to give away reseller discount) that could be passed onto the customer. 

Along those lines, it would be cool if the site would allow generation of PDF based quotes that gave the reseller a chance to input their own prices and perhaps upload a custom logo to "brand" the quote sheet...of course it would still say "DELL" in big letters on it somewhere.
mahandy7720.0
Wed Nov 18 14:36:48 GMT 2009
Comments: 0
Categories: Checkout  Reports  



10
Replacement Parts/Spares By straycat_77,  Jan 20, 2010

It is very frustrating to have zero results after a search for a Dell part number in Premier only to have it show up on the standard Dell web page.  I would really like to be able to type in a Dell part number and order X amount of them when I need them. 
straycat_7710.0
Wed Jan 20 22:54:47 GMT 2010
Comments: 0
Categories: Full Product Catalog  Search  Software & Peripherals Catalog  



300
Premier Page By mmcnally,  Aug 5, 2009

I really hope a complete overhaul of the Premier page is coming soon.  It is the slowest and most useless site I have to deal with!
It never has correct information, loses carts constantly,  and the speed really makes me avoid using it.  I would probably order more than computers and toner from Dell, but instead order from CDW because I can actually find things there, and it does not take 15 minutes to place an order.

Premier is a good idea, but it just does not work.  None of the computers I have purchased from Dell show up on the premier page, so I end up using the regular support page and a local database of service tags.  When I do order, I have to re-type all the information -(name, phone# etc.) as it is all wrong.  It constantly asks me to enter my username and password when accessing other parts of the Premier site, and opens new windows instead of using the existing window--Really annoying!!

Dell needs to stop caring about the color scheme and the love of Adobe Flash!  We need speed and accuracy not Flash!

Above all, make it work...  You competition did and Premier has to be costing Dell  $$$$!

Mark
mmcnally300.0
Wed Aug 05 17:11:06 GMT 2009
Comments: 7
Categories: Navigation  Cart / Configurator  Content  



140
A Dozen Mission-critical Improvements By El_Desperado,  Jun 11, 2009

So many requests, so little time. I use Premier extensively all day long, every day. It is essential to my business as a Dell VAR. The following improvements would be great: 

 

1.       Accurate Premier catalog management. I have lost many customers due to order errors where an item shows up in my Premier catalog, an order is placed, and then it mysteriously disappears or is lost in processing due to changes in the item availability that were not accurately reflected in the Premier catalog. This is a serious issue and I would appreciate it being a high priority.

2.       Ability to set up Order Status as my log-in landing page. That is always my first stop.

3.       Links to Order Status from the top or second level top nav that is persistent on every page.

4.       Accurate and real-time status reporting for Order Processing, In Production and ESPECIALLY Shipping.

5.       No more lag in reporting shipping information. FedEx data often lags by 24 hours or more and that’s a colossal NUISANCE.

6.       Improved integrated with the Partner Portal and the ability to move between the Partner Portal Online Store and Premier with single click simplicity. Eliminate redundant logins and the need to scroll multiple pages between the two stores.

7.       Fix the asset management system!!! Enable us to get complete downloads of all Dell products that have service tags including systems AND peripherals. Make it easy to download asset reports and upload asset transfers. The current system requires special requests, incompatible Excel formats that must be extensively edited prior to uploading and incomplete asset reports. It’s a colossal NUISANCE. Please help.

8.       Enable real-time messaging to the sales team for on-the-spot communication, Q&A, price quotes, customer care and more. WebEx would be fantastic. Get with the 21st Century ladies & gentlemen.

9.       Integrate priority direct connection to Customer Service and Tech Support for Premier users. Simplify the CS management system. Take a look at how Amazon does it for their Gold & Platinum merchants. Amazon is the VERY BEST I have ever seen anywhere.  The Premier site has been buggy over the last few months and a direct link to Tech Support would be a real benefit. Amazon uses eStara to have their support people call you right back which is something Dell should definitely implement for Premier support across the board.

10.   Extend the login time out to hours, not minutes. Another colossal NUISANCE when it times out in the middle of an active session.

11.   Integrate tax exemptions for multiple jurisdictions so that the correct tax or exemption shows during the checkout process. Too many errors are occurring with the back-end system now in place.

12.   Enable sales tax form and exemption management online via Premier. IBM and Lenovo both have much better systems for this. Dell’s is positively archaic and very error prone. It delays order processing to the extent that it has lost me business or jeopardized my customer relations with my clients. Took me over a year to get it well-oiled and we still have issues due to the most recent system changes that actually made things much worse, not better.


El_Desperado140.0
Thu Jun 11 19:14:47 GMT 2009
Comments: 1
Categories: B2B  Checkout  Customization / Personalization  



20
Perhaps there's a world outside of constant access to Premier on a Windows PC By ThatWouldBeMe,  Nov 19, 2009

I'll start by echoing all of the other comments about speed. Goodness, I've other things to do than wait for the page to change from one screen to the next.

Secondly, the amount of mis-information presented is often ridiculous. For example, suppose I want to purchase a 1U Intel server. Dell's server configuration is a real strong point, sometimes. I can choose from an R200, R210,  R300, R410, R610. What's the difference?  It's too hard to look at just those, so I 'Narrow my selection' and click on 1U for Server Form Factor. Great. Now I can see... the 200 and 210. Are the others not really 1U? OK... I'll unselect the 1U, and muddle through. I now see that there are 48 results. On the first page, the 610 and 410 are both listed 4 times. At least in this view I can understand what the difference is between them.

I'll select the 610. Look at the processor choices..! Is Turbo faster than 800Mhz? What's an HT? Going way back to the first page, the 610 is supposed to come in quad core and dual core configs, but you can't see that here, without searching all of the processor types..

So, I continue spec'ing (by artifice and magic) out a server, painfully running through the line items (memory is particularly difficult... a menu of layout, amount, speed, type, etc would be so much better than the long (in this case, 40 or so) list of  options. Same wiht the OS, but the list is now closer to 60.

Now we get to controllers. No where can I find out what the difference is between a PERC and a CERC. (Yes, I know, but it's a good example).

The endless and irrelevant software section comes next. A collapse all section would go a long way to addressing that.

Having spent 25 minutes poring over search results, someone walks into my office with a question. I then have to go to a meeting. I come back an hour later, and I've been logged out, and the configuration I had is now gone.

I place a call to our network group regarding who their buying servers from now, because I just can't take it anymore.

While we're at it, I was looking at blades last night. Of course, I'm not allowed to get even a ballpark estimate of what  a blade enclosure is going to cost. I also found out that if I order a non-redundant power supply, it may delay my ship date. If I order a redundant power supply, it may delay my ship date. Really, I expect the guy who wrote these things to pop up and tell me he's here until Thursday, and I should try the veal and tip my cocktail waitress well.

Further, and on a completely different issue, I find it quite surprising that I get absolutely no notification from Dell that there's a coming line change and introducing the new line. I buy a fair number of Optiplexes per year. Wouldn't Dell like to tell me to why I want to buy the new 760 over the 755s I've been buying?

On the other hand, I am appreciative that Premier now works with browsers other than IE, although I fear that that might be due to the efforts of the browser, rather than Dell.

ThatWouldBeMe20.0
Thu Nov 19 19:13:08 GMT 2009
Comments: 0
Categories: Cart / Configurator  Content  Stability / Performance  



70
Premier Page By ChuckA,  Oct 12, 2009

This site is so slow and doesn't work half the time.  It is an embarrasement for a company like Dell to have something this bad.  I would rather order online from almost anywhere else.
 
ChuckA70.0
Mon Oct 12 19:26:21 GMT 2009
Comments: 0
Categories: Navigation  Content  



70
Complete account team info easily accessible By Chonny,  Sep 3, 2009

My home page lists my "account team", but actually it only has my team leader.  I've gotten emails which listed the whole team, and their roles; I'd like this info to be on my premier page.
Chonny70.0
Thu Sep 03 13:01:31 GMT 2009
Comments: 0
Categories: Content  



10
Maintain the standard configurations By billsnow,  Dec 21, 2009

My standard configurations were removed! I assume this is done by the Sales Account Team. Dell has changed my account rep twice in the last year and since then my standard configurations have disappeared. Shouldn't this site HELP with continuity even though the people may come and go. My configs have not changed but now I cannot find them to get them requoted by the Sales Team - so I have to copy an old quote and send all the detail to the sales person and then he has to re-build the entire config to get the quote. Seems like a waste. There are plenty of companies not as big as Dell doing a MUCH better job with their portals. It seems like you would focus on this if your aim is to cut costs and maintain your direct channel model as efficiently as possible.
billsnow10.0
Mon Dec 21 20:03:55 GMT 2009
Comments: 0
Categories: Standard Configurations Catalog  



10
Make it reliable By billsnow,  Dec 21, 2009

Today when I went to my premier page it wasn't working. There was a notice posted saying there was trouble with my page on that site. This wasn't the first time. Also, very pokey performacen building the page. I don't know why this is - it seems like the coding is way over-engineered and so bogs down performance.

billsnow10.0
Mon Dec 21 20:00:12 GMT 2009
Comments: 0
Categories: Stability / Performance  



190
Complete Dell Asset Management By cowprince,  Apr 3, 2009

I as well as many others I'm sure use some sort of methodology when it comes to asset management.  It could be a database, maybe with a web front-end, a folder structure with random purchase documents, an excel document or any of a number of other methods to tracking your hardware.

What I would like to see is an all encompassing interface on the premier site.  Database with all purchases filtered a number of different ways, maybe on order number, on service tag, on the product itself.  I'd like to see online printable order documentation from beginning to end, the quote, the invoice and the packing slip.  I'd like for my lists to retain addable fields like you would see in an excel document so I could add the machine name if I changed it, maybe our company's asset tag, and who that computer was assigned to.

I do know that some of this exists, but it seems you need special Premier training to accomplish even getting a list of your purchases from X date to X date.
 
To finish this off, software purchases along with their product keys, order dates, and product names would be fantastic.

All of this along with the ability to export these lists/reports to excel/csv and maybe even pdf.

Any additions to this are quite welcome and encouraged.



ADMIN NOTE:  Thank you for your detailed comments.  Dell will continue to develop and enhance Premier with reporting features and capabilities, but please keep in mind that Premier is designed as a tool for procurement, and not as a scaleable, comprehensive, enterprise level-Asset Management solution.  Currently, there are several different report templates, each of which is downloadable in Microsoft Excel format.  Hopefully these different templates will provide you with the raw data you need to accomplish your asset management objectives.  In the meantime, your suggestions have been entered into our Enhancement Pipeline for consideration and possible future development.

Thanks again for using PremierStorm.

cowprince190.0
Fri Apr 03 20:37:56 GMT 2009
Comments: 1
Categories: Invoices  Customization / Personalization  Reports  
Status:Reviewed



140
10 things I hate about Premier and should have been fixed 4 years ago. By Robertm73,  Sep 30, 2009

1) Slowwww....I know other have said but this site is terrible.
2) Login -Slowwwww...Really come on.
3) Why are my custom links not shown on the home page? 
4) Why can I not open a chat window to my sales team?  Or at least see if they are online.
5) Reporting- terrible and painful to use
6) when I click on support, it should have all my asset tag and should be filterable by Product type or order date.
7) why my premier not the home page?
8) why is the quoting system used by my rep differnt from the online order page?
9) when I buy a system it should be combined with other system to provided a comphremisve notifitation list of driver changes.
10) why is the whole account tema not on here? Where is my ASAP reps?
Robertm73140.0
Wed Sep 30 15:06:41 GMT 2009
Comments: 1
Categories: Navigation  Procurement Workflow  Standard Configurations Catalog  



80
Unacceptably slow By JP153,  Oct 15, 2009

I have time to play a game of "solitaire" while I wait for the next page to load.
This is beyond ridiculous.
How do you expect customers to actually have the patience to go through such a painful site to place orders ???
JP15380.0
Thu Oct 15 14:44:26 GMT 2009
Comments: 0
Categories: Navigation  Search  Stability / Performance  



80
Slow Site Performance / Access (Again) By COM1,  Oct 9, 2009

Greetings,
I've been a Partner and now a Premier Member for the last 2 years.
I have not seen any imporvement on site performance/ uptime.
The site is often slow.
My ability to navigate the "product" pages was down until I emailed my rep who took care of the problem. (Thanks Kenneth)
COM180.0
Fri Oct 09 15:02:17 GMT 2009
Comments: 0
Categories: Navigation  Stability / Performance  



40
Online Ordering - Advanced notice about line changes By reginaknight,  Oct 21, 2009

I've been responsible for IT equipment purchases for the two universitities in our town for 25 years now, both Dell sites. At the first, we purchased exclusively Dell before Premier was even born, so I've been thru alot with Dell and Premier. Here are my current concerns:

1 - Placing orders online from equotes
- right now, I have to purchase each equote individually and follow the entire checkout process for each - even if they are all on the same Purchase Order. I'd like to be able to purchase several equotes on one order and enter the quantity for each equote, then check out ONE TIME.  I generally create new equotes (qty=1) each month for my standard desktop, std laptop, power user desktop & power user laptop - then, as need arrises I use those equotes until they expire. Imagine I need machines from each category (equote) and then I need to add printers or other perpherials. . .  begin to get the idea about how many times I have to use the REALLY SLOW SYSTEM & CHECKOUT process?  Come on Dell, help us out here.

2 - Placing orders online from quotes (not equotes) - on large quantity or specialty items, my rep creates quotes for me. I'd like these to also show up in my equote bin - after all, he's creating them under my customer number, right? I want to place my own orders (did I really say that after complaining about the painful process?) because I want to code the descriptions and PO numbers to my specifications.

3 - Content - Tech specs - In years past, when configuring machines from Premier, I could always click on the picture of the item and it would take me to a full tech specs page which I used often to educate myself about the difference in machine lines. That no longer seems to be the norm and dang if I can find full tech specs anywhere. My sales rep response time has been inadequate in the past - about 50% of the time it takes 12+ hours and once he failed to respond at all on a $50k server project until I emailed his boss. Response issues seem to be improving, but even when I get him on the phone/email, he doesn't always know the answers to tech specific questions and has to investigate before responding. Tech specs on the site would resolve much of this.

4 - Surprise line changes w/o notice - At my previous university, I had a different sales team. Part of the NORMAL way of doing business with that sales team was they kept me informed in advance about expected changes in machine lines (systems that were scheduled to be discontinued, new product lines, etc.). This information was then factored into our tech refresh plans. For instance, in January 2009 Dell phased out the Latitude D series and replaced it with the E series. The D series had great tech reviews, the E series reviews are dismal for a Dell (barely 3.25 stars out of 5 on Dell's own website, and if you read the reviews they are skewed upwards by non-techies who only made one purchase when the techies who make multiple purchases for their organization give it closer to 2 stars). Had I known the D series was going to be phased out in October, I would have purchased D830s for future use to give Dell time to work out the bugs on the E series but didn't have the chance. Also I had a stock pile of D-docks awaiting new D series machines to be ordered as needed but then I couldn't get the d series notebooks. Surprises like this are not condusive to good partnership relationships. I'd like advance notices from this university's sales team as well. 
reginaknight40.0
Wed Oct 21 14:36:17 GMT 2009
Comments: 0
Categories: Cart / Configurator  Procurement Workflow  



60
Product no longer available!!!! By WGBrock8well,  Jun 13, 2009

The first topic that leads me here today is that I created a quote 2 days ago and today it is no longer available, even though I told my client that it says it is good for 30 days!  Not good.  Now I try to recreate the quote and find that some items are now no longer available to our selections, OK, but if I choose the system without that product and have to choose something less, why does the price go $70.00 more?  If Dell tells me the quote expires in 30 days, it better honor the quote.

I cannot tell you how frustrated I am to not be able to quote product that SHOULD be available, but isn't.

How long did it take you guys to make the 1909W display available after removing the 1908FPW.  Holy cow!  Now that it available it will delay our orders!  So I started selling the 2208FPW and it is no longer there.

Let me say though, at first this tool was a godsend for me and my account rep.  I loved it!!!! It still needed some work, but I was able to do everything I needed.  As products have changed, I assume, the order site has just been frustrating.  I like all of the available tool for retrieving invoices and orders.

I also found out that being a good reseller, i know I dont do the business that many other do, but I have been selling a good portion of dell machines for quite some time and found out the other day that someone new applied for Dell premier status and got the same pricing as someone who has been with you for quite some time and sells a lot of machines.  hmmmm.  I really think you should have some kind of tier level, or maybe I am just too small of a fish, don't really know.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.

It is important to remember that any quote from Dell is a guarantee of price on the selected items through the expiration, but not necessarily availability.  For Dell's Client and Enterprise products, such as OptiPlex, Latitude, and PowerEdge, lifecycles are managed carefully, including End-Of-Life for options.  Lightswitch transitions are more common on consumer brands, such as Inspiron, XPS, and Studio.  As always, consult with your Dell Sales Representative for product questions, including lifecycle and availability.

WGBrock8well60.0
Sat Jun 13 16:12:50 GMT 2009
Comments: 2
Categories: Customization / Personalization  Full Product Catalog  Product Pages  
Status:Reviewed


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