Ideastorm - Premier

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Idea List0

See end user dell.com pricing in a premier configuration By razmataz, Feb 15, 2010

would like to see end user pricing in addition to my premier pricing when i do a configuration. in order to protect my customer relationships i can never present a price for dell products that is higher than dell.com.

currently i have to redo my configuration in dell.com to get the end user price. its a huge time waster.

it actually costs more to do the quotation for a small order than we make.

Comments: 0
Categories: Cart / Configurator Price Lists

Replacement Parts/Spares By straycat_77, Jan 20, 2010

It is very frustrating to have zero results after a search for a Dell part number in Premier only to have it show up on the standard Dell web page. I would really like to be able to type in a Dell part number and order X amount of them when I need them.

Comments: 1
Categories: Full Product Catalog Search Software & Peripherals Catalog

300

Pricing Ambiguities Across Platforms By PearlJam73, Jun 8, 2009

Hey Folks,

It becomes difficult and time consuming to quote items multiple times to either find the best price, or make sure that I'm priced at retail.

I'd love to see the premier price, partner portal price, and public price when quoting systems on the premier page!

Chris

ADMIN NOTE: Reseller and Partner pricing is an ongoing area of focus for our Global Online teams. As we work towards development of solutions in this arena, our Online Marketing team will communicate any coming enhancements to your Dell Account team.

Thank you for using PremierStorm.

Comments: 6
Categories: Cart / Configurator Price Lists Procurement Workflow

Status:In Progress

The Old Dell By ou2001, Nov 25, 2009

A few years back, we had a "Dell Team". They assisted us with finding parts, placing orders, and assuring we were happy. Now we are asked to go to the Premier Site for everything. Yet the Premier site is slow, not accurate, slow, difficult to navigate, slow, outdated (the Norton 2009 Add on the front page), and did I mention slow.

As a company owner that orders over $200k of items through Dell each year, I must say I am disappointed. Things were much better a few years ago. I felt like the people at Dell actually cared.

Comments: 0
Categories: Service and Support Navigation Price Lists

330

Premier Page By mmcnally, Aug 5, 2009

I really hope a complete overhaul of the Premier page is coming soon. It is the slowest and most useless site I have to deal with!
It never has correct information, loses carts constantly, and the speed really makes me avoid using it. I would probably order more than computers and toner from Dell, but instead order from CDW because I can actually find things there, and it does not take 15 minutes to place an order.

Premier is a good idea, but it just does not work. None of the computers I have purchased from Dell show up on the premier page, so I end up using the regular support page and a local database of service tags. When I do order, I have to re-type all the information -(name, phone# etc.) as it is all wrong. It constantly asks me to enter my username and password when accessing other parts of the Premier site, and opens new windows instead of using the existing window--Really annoying!!

Dell needs to stop caring about the color scheme and the love of Adobe Flash! We need speed and accuracy not Flash!

Above all, make it work... You competition did and Premier has to be costing Dell $$$$!

Mark

Comments: 7
Categories: Navigation Cart / Configurator Content

updating delivery information during business hours is not good By millersville, Mar 4, 2010

Stop updating the Delivery Site during the daytime hours. If you are a WorldWide organization, then update the Delivery Sites for each location during "off-hours" rather than normal "business hours". It is quite frustrating to be working steadily and then right smack in the middle of checking delivery status on my SEVERAL orders then I end up not able to check a thing for a bit of time. If I work in Nashville, TN, USA, I should be able to be on the site checking ANYTHING I want during the normal business hours for CST. If I work in Miami, FL, then I should be able to check ANYTHING i want during normal business hours for EST. If I work in California or Hawaii, then I should be able to check ANYTHING I want during normal business hours for PST. If I work in Japan then I should be able to check ANYTHING I want during normal business hours for Japan. It is just common sense.

Comments: 0
Categories: Content Site Management Stability / Performance

at a minimum have parity with dell.com configurations By razmataz, Feb 15, 2010

we should be able to configure the same items as an end user on dell.com. when a prospect takes the time to do their own config and i can't offer them the same along with my services it is troublesome. sure we try to upsell or cross sell in that case but i should have the opportunity to start from the same place.

Comments: 0
Categories: B2B Cart / Configurator

Dell India By krava, Dec 7, 2009

PLEASE do not use India for your cooperate accounts. Move then half of the time you cannot understand them. Plus, is seems to delay our orders do to the language issues.

Comments: 0
Categories: B2B

510

Uptime/Speed and Content By richard55, May 26, 2009

Biggest suggestion for improvement of Premier - SPEED. You guys build servers. There should be NO issues when trying to access Premier during normal business hours.

Second is Content. For some products there is lots of content, for others, such as the Imaging section, there is very little or it's spread out all over creation.

The site should be very easy to navigate...REMOVE POP-UPS THAT ARE GENERALLY BLOCKED BY INTERNET EXPLORER!

ADMIN NOTE - Thank you for your comments. We have noticed a degredation of performance and stability and we have assembled a task to focus solely on improving the customer experience with several releases in the June - August 2009 timeframe. We are also making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations.

Thank you again for using Premier and PremierStorm.

Comments: 3
Categories: Site Management

Status:In Progress

420

Speed - Why is this web site sooo slooooow? By Woody2, Jun 8, 2009

This web site is brutal. I don't understand why it is so slow, and why Dell management finds it acceptable. It is a terrible reflection on Dell equipment and Dell management. This is not a recent phenomenon, it has been true for years. Why? Why does management tolerate it?

I agree with many of the other suggestions - there are many excellent postings, but they are all secondary to response time.

ADMIN NOTE - Thank you for your comments. We have noted a degredation of performance and stability and we have assembled a task to focus solely on improving the customer experience with several releases in the June - August 2009 timeframe. We are also making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations.

Thank you again for using Premier and PremierStorm.

Comments: 0
Categories: Stability / Performance

Status:In Progress

150

Slow By Wittigpc, Oct 12, 2009

I don't want to sound like abroken record, but I just spent 6 min just logging in and trying to get to where a can configure a system. Just as I am expecting to finally get to where I can configure the system, the page comes up:
The page you requested may no longer exist on Dell.com

I don't even know what to say about this....

Comments: 0
Categories: Cart / Configurator

100

Why can't we view all invoices instead of requiring a bunch of numbers to find By zzzzo, Oct 6, 2009

Most companies will offer all invoice history with one click after loggging in. Why not make it that simple?! Stop wasting my time.

Comments: 0
Categories: Invoices

Timing out By rbrowne, Oct 6, 2009

Please do something to speed the site up. I do many quotes for my employer, and I am just getting vexxed with the pages taking more than a minute to load or timing out completely. This has been going on for way too long now. When the site was first re-vamped, I could understand that some glitches needed to be ironed out. I think we have waited long enough! When I have to postpone doing a quote because the site is timing out, I lose control over the way I want to use my time. As tech support, I don't have much control over my time anyway...at least let me complete a quote I need and get on with it! Thanks.

Rosemary Browne
Coastal Carolina University

Comments: 0
Categories: Stability / Performance

250

Just getting the basics working whould be a great enhancement By Peanut, Aug 31, 2009

1)Slow Slow Slow

2) If my sesssion times out all my work is lost. I get to the end of a quote and walk away for a minuite and when i come back an error message says we're sorry etc. and i have to logback in and start all over. very irritating.

3)Product organization: Servers for instance. If i select servers i get all servers, rack mount and tower, and not in any particular order. Sorting by price didn't seem to work. If i choose just tower servers, i don't get the full array of tower servers, so if i want one that isn't listed there i have to wade through both tower and rack mount servers.

4) How about putting the same help info about components you have on the regular site on the primier site? when i'm doing a server quote and i run into something i'm not sure of--which array adapter, drive config, or an explanation of the various warranties etc--to use i have to go somewhere else to get it. Often when i get back to the quote---you guessed it---it timed out and i have to start over......

Thanks!

Comments: 0
Categories: Product Pages Stability / Performance

Premier Page By ChuckA, Oct 12, 2009

This site is so slow and doesn't work half the time. It is an embarrasement for a company like Dell to have something this bad. I would rather order online from almost anywhere else.

Comments: 0
Categories: Navigation Content

Better Navigation and Better Options By jessterf, Nov 10, 2009

I would hope that Dell realizes they have issues with the Premeir website and just overhaul it altogether. If that were to happen here is my list of want and demands. I still havent figured out what im holding for ransom though? You would think if they are selling to big business and gov they would put there best face forward, sorry to say I dont see it yet.

I want to be able to login and once logged in have ONE! click access to any portion of the Premeir site. As it is now its like going through a maze.
On the homepage I should be able to click ONE! button to access "My Order Status" listed by my Customer Account Number, if i have more than one Customer Account Number list them all with a button next to each that will list the order status of each Customer Account Number. As it is now I have to enter the Customer Account Number to access my orders after I hit two pages, that is too much. It has "Click here to view orders associated with your My Account" on the "My Premier" workspace page, but it doesnt pull up any info as if it doesnt know my Customer Account Number.
The "Standards Configurations" page should be setup to drag and drop Standard Systems or products in a My Standard Systems Box, from a Standard Systems list Box. If there is additional details that the Dell Account Rep needs to configure it would not be active in the My Standard Systems Box until it is approved by the Dell Account Rep.
I almost forgot to mention that once in the (dang it, i had to remember my customer account # again to hit the "My Order Status" page to get info to put in this post. I couldnt remember my own phone # if my wife didnt pin it to my shirt before I left for work, let alone a bunch of "Customer Account Numbers") "My Order Status" page there should be an option to label the different orders. You know a discription or a name colum that I can edit or add to or change as I see fit.
Also in the same way as the Order Status why cant we have a ONE! click access to all of our quotes based on our customer number? We should also have a colum dedicated to label or describe the quote ourselves. One last thing is should the quotes and orders status be married together once the quote and Purchase Order are submitted for purchase, so I can ONE! click into the status page and see the status, po, quote and anything else associated with the order?

Well any ways thats all I have time for now but im sure i could think of a hole lot more given more time.

Comments: 0
Categories: Invoices Navigation Content

The Premier Site is a marketing failure By rogerc, Nov 11, 2009

For almost 10 years we have been steering all of our consulting clients to Dell hardware and sourcing items not available through Dell through CDW which is local to us. When we first started we had friendly and eager salespeople to process our orders which happened quickly and efficiently. We developed a very strong brand loyalty to Dell. Over time the salespeople have been driven into the background and the ordering process has been made incrementally more difficult with the addition of more and more obstacles. The order process is now so painful that we almost regret talking up Dell so much for so many years.

Last year after getting seriously embarassed by some of our clients' experiences with the order process we started steering some of our clients toward CDW for all of their purchases. They are experiencing the happy, efficient service we used to love about Dell. Their website is easy to navigate, every piece of information is almost instantly available and every tool works. What's more, the salespeople perform followthrough on orders that result in more orders.

The Premier site and all of the bad marketing decisions that it represents show a serious failure to understand the marketplace. If Dell loses the market that is the target of the Premier site it will be a great shame to the hardware engineers who really know how to do their jobs.

Comments: 0
Categories: Navigation B2B Stability / Performance

Purchasing Website??? By kimscj, Nov 4, 2009

This has always been the worst purchasing website I have ever used. Slow, difficult to navigate, the list is endless, I don't even know where to start. I've been using this site for about 2 years now and everytime I log in, it's worse. Maybe you should hire someone who knows how to create a purchasing site instead of someone who makes it look 'pretty'. Even getting here to add my comments was difficult. The entire set up of the 'Idea' forum is wrong to add insult to injury.

Comments: 0
Categories: Product Pages Sign In Site Management

SLOW SLOW SLOW! By BriteWhite, Nov 4, 2009

Dell - Your web site is so slow, it often takes me 20 minutes to order something. You are a computer hardware manufacturer. Are your servers so slow that they can't even support your own business? What does it look like to my customers when I have them log on to your site to look at a PC, and it is so slow? They often complain to me. Recently a customer had to just stop trying and wait until the next day to configure a PC. I was very embarrassed. I will not put up with this, and will start using other manufacturers who don’t waste my time with a frustratingly slow web site.

Comments: 0
Categories: Navigation Sign In Stability / Performance

defualt ship address By jh1234, Oct 21, 2009

How can I set a default shipping address?

Comments: 0
Categories: Cart / Configurator

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