Ideastorm - Premier

I work for a municipality and as such I cater to many diverse departments, requiring their own unique System Configurations. Because of this I would find it VERY useful to be able to save a specific System Configuration to return to time and time again. I would like to ask for the ability to create my own Categories and then within these, have System  Configurations specific to the Categorie's requirements, for purchasing again at a later time.
For example: The Coroner's Departments requirements differ vastly from the Public Works Department. Makes sense, right?

Well this would make my job so much easier. I am doing my best to "Standardize" the hardware and software within each department and have to go back and put together these systems over and over again. This is a huge waste of time...and we all know that time equals money, right?

Thank you for this opportunity.

Enoonmai


ADMIN NOTE - Customer ability to customize Standard Configs is a current request, and is in evaluation for future development.  Your feedback will be included in the evaluation, along with any who vote for or comment on this idea.

A limited version of this idea is currently offered.  When configuring a System, options are "Review Summary", "Add to My Saved Items", or "Add To Cart".  Selecting "Add to My Saved Items allows you to save a customized config, but the limitation is that this will only allow you to save a configured system for 30 days.

If you do not see "Add to My Saved Items", please contact your Dell Sales representative, who can enable the Wish List/Saved Items feature within your Premier page. 

1)Slow   Slow    Slow

2) If my sesssion times out all my work is lost. I get to the end of a quote and walk away for a minuite and when i come back an error message says we're sorry etc. and i have to logback in and start all over.   very irritating.

3)Product organization:  Servers for instance. If i select servers i get all servers, rack mount and  tower, and not in any particular order.  Sorting by price didn't seem to work. If i choose just tower servers, i don't get the full array of tower servers, so if i want one that isn't listed there i have to wade through both tower and rack mount servers.

4) How about putting the same help info about components you have on the regular site on the primier site?  when i'm doing a server quote and i run into something i'm not sure of--which array adapter, drive config,  or an explanation of  the various warranties etc--to use i have to go somewhere else to get it. Often when i get back to the quote---you guessed it---it timed out and i have to start over......

Thanks!

I'd love to see the premier price, partner portal price, and public price when quoting systems on the premier page!

Chris


ADMIN NOTE:  Reseller and Partner pricing is an ongoing area of focus for our Global Online teams.  As we work towards development of solutions in this arena, our Online Marketing team will communicate any coming enhancements to your Dell Account team.

Thank you for using PremierStorm.

Dell needs to put some serious effort into revamping the reporting features in the My Premier site. I like being able to quickly find what I’ve bought from a vendor for any time period and see the columns of information that would be important when doing this such as:

Order Date

Order Number

Manufacturer Part #

Dell Part #

Description

Price

Qty

Invoice Number

I don’t have an internal inventory/purchasing system just yet so when I need something I need to be able to tell you what I need by part number. The only way is to lookup the part number on your site from my purchasing history, which is nearly impossible to do.

The closest report to what I need is a Product Summary. The Report Type, Order Invoiced Status and Order Date Range are the required fields I have to select in order to get a report. Yet, even if I select ‘Year to Date’, it doesn’t honor that and doesn’t give me a report. It only honors the date range I type in.

Once I get some output, it’s grouped by Notebooks, Non_Tied Peripherals and Desktops. If I click on Non_Tied Peripherals I get a list of the products bought in the time frame I entered. However the only columns visible are Description, Qty, Average price and Total Price. I don’t see a way to easily view the details like Order date, part number, etc. The only other way to do it is to run an Order Summary report and drill down into each order to view the details of the order. It’s maddening!!

The purchase history report is broken and the only answer I can get from my rep is, "Yes, it is and the Premier folks say that it is still broken and they don't have an ETA."

If I told my boss that I don't have any idea when I would be done with a break-fix, it would cost me my job.  How can I trust a company that says they are dedicated to IT and technology when they can't fix a simple report?



ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier. 

Should you encounter error messages or other technical issues with Premier, or wish to know the status of an issue already reported, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time).

Thank you again for your comments.

Dell seems to like sending e-mail, Order Acknowledged, Order Confirmed, Order Shipped, etc..  More than once I have had an order cancelled by Dell, with no explanation.

It would be nice to at least get an e-mail when this happens.  Of course if you could stop it from happening that would be better.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.

Your suggestion is valid, but also outside of the realm of Premier, which is designed as a customized online purchasing portal.  Any action that occurs with an order after the order is placed is not communicated back to Premier or any of the online commerce or order management applications.  I would recommend providing this feedback to your Dell Sales Representative, and if this is a chronic issue, I would recommend speaking to his or her manager.

Thank you for using PremierStorm.