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220
Premier Page By mmcnally,  Aug 5, 2009 Wed Aug 05 17:11:06 GMT 2009

I really hope a complete overhaul of the Premier page is coming soon.  It is the slowest and most useless site I have to deal with!
It never has correct information, loses carts constantly,  and the speed really makes me avoid using it.  I would probably order more than computers and toner from Dell, but instead order from CDW because I can actually find things there, and it does not take 15 minutes to place an order.

Premier is a good idea, but it just does not work.  None of the computers I have purchased from Dell show up on the premier page, so I end up using the regular support page and a local database of service tags.  When I do order, I have to re-type all the information -(name, phone# etc.) as it is all wrong.  It constantly asks me to enter my username and password when accessing other parts of the Premier site, and opens new windows instead of using the existing window--Really annoying!!

Dell needs to stop caring about the color scheme and the love of Adobe Flash!  We need speed and accuracy not Flash!

Above all, make it work...  You competition did and Premier has to be costing Dell  $$$$!

Mark
mmcnally220.0
Comments: 3
Categories: Navigation  Cart / Configurator  Content  
30
Online Ordering - Advanced notice about line changes By reginaknight,  Oct 21, 2009 Wed Oct 21 14:36:17 GMT 2009

I've been responsible for IT equipment purchases for the two universitities in our town for 25 years now, both Dell sites. At the first, we purchased exclusively Dell before Premier was even born, so I've been thru alot with Dell and Premier. Here are my current concerns:

1 - Placing orders online from equotes
- right now, I have to purchase each equote individually and follow the entire checkout process for each - even if they are all on the same Purchase Order. I'd like to be able to purchase several equotes on one order and enter the quantity for each equote, then check out ONE TIME.  I generally create new equotes (qty=1) each month for my standard desktop, std laptop, power user desktop & power user laptop - then, as need arrises I use those equotes until they expire. Imagine I need machines from each category (equote) and then I need to add printers or other perpherials. . .  begin to get the idea about how many times I have to use the REALLY SLOW SYSTEM & CHECKOUT process?  Come on Dell, help us out here.

2 - Placing orders online from quotes (not equotes) - on large quantity or specialty items, my rep creates quotes for me. I'd like these to also show up in my equote bin - after all, he's creating them under my customer number, right? I want to place my own orders (did I really say that after complaining about the painful process?) because I want to code the descriptions and PO numbers to my specifications.

3 - Content - Tech specs - In years past, when configuring machines from Premier, I could always click on the picture of the item and it would take me to a full tech specs page which I used often to educate myself about the difference in machine lines. That no longer seems to be the norm and dang if I can find full tech specs anywhere. My sales rep response time has been inadequate in the past - about 50% of the time it takes 12+ hours and once he failed to respond at all on a $50k server project until I emailed his boss. Response issues seem to be improving, but even when I get him on the phone/email, he doesn't always know the answers to tech specific questions and has to investigate before responding. Tech specs on the site would resolve much of this.

4 - Surprise line changes w/o notice - At my previous university, I had a different sales team. Part of the NORMAL way of doing business with that sales team was they kept me informed in advance about expected changes in machine lines (systems that were scheduled to be discontinued, new product lines, etc.). This information was then factored into our tech refresh plans. For instance, in January 2009 Dell phased out the Latitude D series and replaced it with the E series. The D series had great tech reviews, the E series reviews are dismal for a Dell (barely 3.25 stars out of 5 on Dell's own website, and if you read the reviews they are skewed upwards by non-techies who only made one purchase when the techies who make multiple purchases for their organization give it closer to 2 stars). Had I known the D series was going to be phased out in October, I would have purchased D830s for future use to give Dell time to work out the bugs on the E series but didn't have the chance. Also I had a stock pile of D-docks awaiting new D series machines to be ordered as needed but then I couldn't get the d series notebooks. Surprises like this are not condusive to good partnership relationships. I'd like advance notices from this university's sales team as well. 
reginaknight30.0
Comments: 0
Categories: Cart / Configurator  Procurement Workflow  
130
Slow By Wittigpc,  Oct 12, 2009 Mon Oct 12 19:54:40 GMT 2009

I don't want to sound like abroken record, but I just spent 6 min just logging in and trying to get to where a can configure a system.  Just as I am expecting to finally get to where I can configure the system, the page comes up:
The page you requested may no longer exist on Dell.com

I don't even know what to say about this....



Wittigpc130.0
Comments: 0
Categories: Cart / Configurator  
10
Perhaps there's a world outside of constant access to Premier on a Windows PC By ThatWouldBeMe,  Yesterday Thu Nov 19 19:13:08 GMT 2009

I'll start by echoing all of the other comments about speed. Goodness, I've other things to do than wait for the page to change from one screen to the next.

Secondly, the amount of mis-information presented is often ridiculous. For example, suppose I want to purchase a 1U Intel server. Dell's server configuration is a real strong point, sometimes. I can choose from an R200, R210,  R300, R410, R610. What's the difference?  It's too hard to look at just those, so I 'Narrow my selection' and click on 1U for Server Form Factor. Great. Now I can see... the 200 and 210. Are the others not really 1U? OK... I'll unselect the 1U, and muddle through. I now see that there are 48 results. On the first page, the 610 and 410 are both listed 4 times. At least in this view I can understand what the difference is between them.

I'll select the 610. Look at the processor choices..! Is Turbo faster than 800Mhz? What's an HT? Going way back to the first page, the 610 is supposed to come in quad core and dual core configs, but you can't see that here, without searching all of the processor types..

So, I continue spec'ing (by artifice and magic) out a server, painfully running through the line items (memory is particularly difficult... a menu of layout, amount, speed, type, etc would be so much better than the long (in this case, 40 or so) list of  options. Same wiht the OS, but the list is now closer to 60.

Now we get to controllers. No where can I find out what the difference is between a PERC and a CERC. (Yes, I know, but it's a good example).

The endless and irrelevant software section comes next. A collapse all section would go a long way to addressing that.

Having spent 25 minutes poring over search results, someone walks into my office with a question. I then have to go to a meeting. I come back an hour later, and I've been logged out, and the configuration I had is now gone.

I place a call to our network group regarding who their buying servers from now, because I just can't take it anymore.

While we're at it, I was looking at blades last night. Of course, I'm not allowed to get even a ballpark estimate of what  a blade enclosure is going to cost. I also found out that if I order a non-redundant power supply, it may delay my ship date. If I order a redundant power supply, it may delay my ship date. Really, I expect the guy who wrote these things to pop up and tell me he's here until Thursday, and I should try the veal and tip my cocktail waitress well.

Further, and on a completely different issue, I find it quite surprising that I get absolutely no notification from Dell that there's a coming line change and introducing the new line. I buy a fair number of Optiplexes per year. Wouldn't Dell like to tell me to why I want to buy the new 760 over the 755s I've been buying?

On the other hand, I am appreciative that Premier now works with browsers other than IE, although I fear that that might be due to the efforts of the browser, rather than Dell.

ThatWouldBeMe10.0
Comments: 0
Categories: Cart / Configurator  Content  Stability / Performance  
270
Pricing Ambiguities Across Platforms By PearlJam73,  Jun 8, 2009 Mon Jun 08 17:55:42 GMT 2009

 Hey Folks,

It becomes difficult and time consuming to quote items multiple times to either find the best price, or make sure that I'm priced at retail.

I'd love to see the premier price, partner portal price, and public price when quoting systems on the premier page!

Chris


ADMIN NOTE:  Reseller and Partner pricing is an ongoing area of focus for our Global Online teams.  As we work towards development of solutions in this arena, our Online Marketing team will communicate any coming enhancements to your Dell Account team.

Thank you for using PremierStorm.

PearlJam73270.0
Comments: 6
Categories: Cart / Configurator  Price Lists  Procurement Workflow  
Status:In Progress
10
Simple system configuration/find/filter By Vaulcul,  3 days ago Wed Nov 18 00:01:49 GMT 2009

I'd like to have the ability to optionally choose the type of hardware (ie. processors, Hard drive size, etc.) I want (or my client wants) and then be given a categorized list of computers that meet those specs.  I'd also like to be able to save, duplicate, and modify those searches, so that they're easy to find later on.
Vaulcul10.0
Comments: 0
Categories: Cart / Configurator  Product Pages  Search  
60
Speed, less clicks, history & more By Theresa,  Jun 4, 2009 Thu Jun 04 20:23:20 GMT 2009

There are several issues with the premier site. First, I've wasted several hours of my day trying to place a simple order because the site is too slow. Often times, it not only lags, but just freezes from attempting to load the page. The cart is often quite buggy as well, where my items are lost when I navigate to continue shopping in other categories. Also, why can't we download PDFs of our invoices without having to submit info and wait for email response. Overall there are just too many "clicks" to get to what I need and making it more streamlined process will help my productivity. 


ADMIN NOTE - Thank you for your comments.  We have noticed a degredation of performance and stability and we have assembled a task to focus solely on improving the customer experience with several releases in the late summer 2009 timeframe.  We are also making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations.

That said, customers are not reporting performance issues to the degree that you're describing.  Should performance continue to be degraded as described, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time).

Regarding invoices, Premier Invoicing allows you to view and print certified electronic copies of your organization's invoices.  Under Quick Links->Reporting, you should see an option titled "Invoices".  If you do not see this option, or if the invoices you need aren't included in the report, please contact your Dell Sales Representative, who can enable the report for your page, and ensure that the appropriate customer numbers are setup.

Thank you again for using Premier and PremierStorm.

Theresa60.0
Comments: 0
Categories: Invoices  Navigation  Cart / Configurator  
Status:Reviewed
50
Put more than 1 item in cart at a time By debi,  Jun 23, 2009 Tue Jun 23 11:01:32 GMT 2009

It would be nice to be able to select all the items at one time and then put them in the cart rather than back and forth each time.  It would be a time saver for me.
debi50.0
Comments: 1
Categories: Cart / Configurator  
90
Web Site Cleanup By Lazarus3760,  Apr 27, 2009 Mon Apr 27 19:06:13 GMT 2009

1. 500/server errors are endemic - find the cause and fix them.  I get them in both IE7/8 and FireFox 3.x on a number of different computers (XP & Vista) at a number of different locations/ISPs.

2.  The web site is SLOW!!

3. Put your item descriptions, particularly in system configuration in English, not some obscure "Dell code". 

4. Provide a link to additional details/descriptions for every item in every category of component.  How, for example, do I determine whether I want to use the onboard SAS controller in s 2950 server or whether I want to pay extra for a PERC6i.

5. When a gadget is actually a complete screen, i.e. technical support, have a way to expand it to a full window.  Currently, all you can see is a small part of the complete window and there are not even scroll bars.  This makes most gadgets pretty much useless.'

6.  Introduce the web site to FireFox.  There is no excuse for a major vendor's web site to only work correclty in IE.

7.  Make parts searchable by the part number that's on the part.  Many times I have to use Google to find the part number on the part to find the part number that the web site can find.  In addition, have ONE part number for ONE part.  Dell must have an entire department dedicated to making up multiple part numbers for a given part.  For example, try to find a laptop battery by the part number on the battery using the search box on your web site.,


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.  Should you encounter error messages or other technical issues with Premier, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time) to allow them to document and work towards resolution.

Specific to 500/Server errors, our Helpdesk reports that these are more commonly encountered on Support.Dell.com, rather than Premier, and are most often the result of corrupt service tag data.  Please report the details to our Helpdesk at your convenience.

Specific to the Gadget issue within Premier, our Helpdesk reports that this is a documented issue, and will be addressed with a code change currently scheduled in late May.  Originally reported with the Messages or InfoCenter gadget, we would appreciate the details of this additional example submitted to our Helpdesk.

Likewise, any issues with FireFox compatibility, confusing or inaccurate item descriptions, or search issues, please submit to our Helpdesk so that they can engage the appropriate resources.

Thank you again for your feedback.

Lazarus376090.0
Comments: 1
Categories: Cart / Configurator  Customization / Personalization  Price Lists  
Status:Reviewed
10
defualt ship address By jh1234,  Oct 21, 2009 Wed Oct 21 17:13:21 GMT 2009

How can I set a default shipping address?
jh123410.0
Comments: 0
Categories: Cart / Configurator  
20
Custom Order Page By InfracoreRich,  Oct 8, 2009 Thu Oct 08 16:40:22 GMT 2009

Every month I order toner etc for 3 different printers.
I would like to create a "custom order page" based on my Favorites...
I check the items I usually order (toners, imaging units, etc), and have that page display with quantity windows, and then let me add it ALL to the card in 1 fellow swoop!

I also have accessories I purchase frequently... Mice, Keyboards, LCDs, speakerbars, cables, etc... It would be nice to have a specialize order page with just an input for quantity for that as well..
This can all work off of your Wish lists/Saved Items lists.
I want to be able to order my toners for all my Dell printers, in less than 1 minute, and get back to work... Currently, i have to hunt and peck to find them, and ordering toner is an ordeal!
InfracoreRich20.0
Comments: 1
Categories: Cart / Configurator  Customization / Personalization  
20
Make selections coherent By Wittigpc,  Oct 5, 2009 Mon Oct 05 19:01:04 GMT 2009

When I sit down with a customer for a new laptop, usually the first question they ask is “What color can I get?”  I see that Dell “Gets This” from the options on the consumer side.

 

I am working up a Vostro 1320 and the customer really wants the red, but then you select it, I get the error:

 

The selection - 8X DVD+/-RW with double-layer DVD+/-R write capability, Roxio and Cyberlink Power DVD DX 8.1 is incompatible with “Choose your color”

 

Colors are only Black and Red.  On the DVD selection, there are NO OTHER OPTIONS.

This really makes me loose credibility with the customers.  Stop throwing me under the bus on this.

 

On another system there is an option for the

5 Year ProSupport for IT and 5 Year NBD On-site Service

But the Complete Care coverage only goes for 4 years.

 

I have sold the customer on the Great Dell Support, and now I have to explain that they can only get the 4 yrs.

 

I would order more things from Dell, but I am afraid of what is going to happen next.

Wittigpc20.0
Comments: 0
Categories: Cart / Configurator  
10
Saved Cart Item Notes By COM1,  Oct 9, 2009 Fri Oct 09 14:58:46 GMT 2009

Greetings,
How about the ability to attach Notes to specific orders/items for the Saved Cart section.
Multiple items in the Saved Cart are difficult to manage when multiple items are placed over multiple days for multiple clients.
Thanks
COM110.0
Comments: 0
Categories: Cart / Configurator  Customization / Personalization  
10
Granular Raid Selections By CompanySe,  Oct 8, 2009 Thu Oct 08 15:43:35 GMT 2009

Please provide a way for us to configure drives in a mannar that differs from default choices.

A common example would be a R710 with 8 drives configure as 4 RAID 1 sets or a 2- RAID1 and 1 RAID 10 etc. This would be more commonly needed on 600/700 series of servers that would often be deployed as dedicated SQL or Exchange boxes in SMB environements. We often have to delay a quote response just so our rep can custom configure the arrays and build an entirely new quote. To make matters worse, there is no way to save the quote with a compatibility error so we can just forward it for correction to our rep, thus making the requote prone to human error.

I propose  that instead of forcing a raid selection upfront, as part of the drive  selections, when one is selecting the qty of drives for a particular size/type, that they be able to specify a raid on a drive selection basis, for example if i chose 6- 72 GB SAS give me a section inline to select any multiple of drives from the total and assign each of those drives to a raid group individually while keeping a counter against total sepcified and continue till available on line =0, thus allowing any variation of multiple raid sets, this should occur at each drive type/qty selection. Then validate only on final config.  

As a side note - in this configurator it would be nice to be able to assign global hot spares.

CompanySe10.0
Comments: 0
Categories: Cart / Configurator  
30
Another Lost Cart By Clifford9999,  Aug 17, 2009 Mon Aug 17 14:19:52 GMT 2009

I would like to make a plea fix the lost cart problem.  I just assembled a complex, muliple-line E-quote, and then lost it all when I added a printer at the end.   This has happened on several occasions in the past.  This is very frustrating. The lack of any personal order history with service tag information is also perplexing.   Please focus your development efforts on functionality and stability, not golly-gee Flash and AJAX.
Clifford999930.0
Comments: 0
Categories: Cart / Configurator  
30
SMALL BUSINESS 2008 STD MISSING FROM T300 By Willy,  Aug 4, 2009 Tue Aug 04 13:27:33 GMT 2009

Why isn't Small Business Server 2008 Std. offered with the T300 Server?
The clients are listed but the OS is missing.
Conversely, SBS2008 Std. is offered for the T100 but the clients are missing.
This has been like this since SBS2003 was pulled and SBS2008 put in its place.

There are so many inconsistancies in offerings on the premier pages that I have to get my representative involved most of the time, be it a server, PC or notebook. Thus, in my opinion, the premier site becomes more of a hindrance than a help. It is quite frustrating when I have a lot of proposals to work on and have to contact my rep for every little change.

The regular Dell pages don't seem to have this problem. In my opinion they are much more well maintained and updated, and configurations and software offerings are very consistent across platforms.


ADMIN NOTE:  Thank you for your feedback.  In the future, for product availability issues, including the availability of OS or any specific option, please contact your Dell Sales Representative.  Systems Catalog configurations are controlled by a centralized maintenance team within the sales group, and welcome input from Sales in terms of needed options.

Thank you for using PremierStorm.

Willy30.0
Comments: 1
Categories: Cart / Configurator  Content  Product Pages  
Status:Reviewed
190
Maximize Effeciency = Make Dell Premier #1 tool for tech specialists By RPS06,  Mar 16, 2009 Mon Mar 16 17:55:11 GMT 2009

We need to make the Dell Premier page as easy to use as possible. Here are current inefficiencies that need improvement:

I use firefox so i am not sure if IE will be better... however the site should be coded to run in firefox like the rest of the world.


1. Login process
Our password and username do not autosave. The login system needs to both remember you forever if you want or to autosave.

2. Login timeout
It drives me nuts that the website times out and logs you out after a short time. I think the premier page logs me out quicker than my bank. We need to have an option to never be logged out.

3. Simplify equote and cart process.
There needs to just be 1, either cart of equote. I think equotes sounds nice but simple is better. Why don’t you guys just call it a eCart. Just have people add to cart... and have the cart autosave. I cant tell tyou the number of times I built a system for a client, got a phone call, went back into premier page and the system signed me out and I lost the cart. Autosave is crucial. Each cart should have a cart # and allow us to rename them. So when we need to send something to someone... we can just call it a cart # and not a equote #. Right now the whole system is so hard to use and drives us nuts. You should be able to save a cart with 1 click. Then you can email cart, or adjust cart, or check out.

4. Format of data
The specs are formatted VERY crudely. When we try to copy and paste those specs to anyone we have to spend 2 minutes cutting out all the irrelevant information such as product codes, blank spaces, and other junk. Then we do the same when plugging it into our invoice system. The way the specs display should be flawless… and you should just be able to copy and paste that into an email or an invoice or anywhere with zero editing required.

5. Simplify address book
We often to ship to same people. The current address book is ok but it is really difficult to use. This needs to be changed so you can just import your address book from outlook/exchange and ship systems off that.

I have a ton of other suggestions. I have seen HP’s systems and they are terrible but they are making big pushes toward efficiency.

I have plenty of other ideas. All I said above was just off the top of my head. Call me directly if you want to chat. 914.620.5319

RPS06190.0
Comments: 3
Categories: B2B  Cart / Configurator  Site Management  
Status:Reviewed
10
User Navigation By Irwin Dale,  Jun 30, 2009 Tue Jun 30 13:58:22 GMT 2009

1.   Please remove the DREADFUL black color which surrounds the top and bottom of screens.

2.  Reduce the space taken by the BLACK areas on the screen.  Seems more Sales oriented than User friendly.

3.  Please move the Order Status and E-Quotes icons to the left.  This way we could use smaller screen sizing  without having to scroll to the right side.

4.  Please place the Quote to order Icon next to the Order Status and E-Quote icons.  It seems to disappear after the login is successful,

5.  Allow us to combine a Quote to Order item and and E-Quotes on the same Purchase Order.  Currently we need to order each catagory separately.  (Allow a Continue Shopping method)

Thats all for today.
Irwin Dale10.0
Comments: 0
Categories: Cart / Configurator  Site Management  
10
Warranty Availability By Skovinski,  Sep 4, 2009 Fri Sep 04 21:37:30 GMT 2009

When configuring a unit (ie server, workstation, switch, etc), to verify what warranty service levels (ie 24x7, NBD, 5x10) are available within a geographic area, you must call a Dell rep and he/she must look it up.  This is a big waste of our time and Dells time.  This is also a very big problem when the wrong warranty type is purchased or sold.

Here is a very simple solution.  Before being allowed to select a warranty option the user should be required to enter the zip code where the unit will be deployed.  The system will then dynamically check against a database (just like the Dell reps are currently doing by hand) and present the options available for that zip code.

Benefits:
  -  Save us a lot of time and headache
  -  Save Dell a lot of time
  -  Increase Dell customer satisfaction when a customer calls in for warranty work;
     no more bait and switch ("I purchased 24x7, why go I only receive NBD service?")

This is a Win-Win!
Skovinski10.0
Comments: 0
Categories: Cart / Configurator  
-10
Don't show discounts when quoting in front of customers. By Antlerman,  Mar 28, 2009 Sat Mar 28 13:54:17 GMT 2009

I would like to see an infterface option to turn off viewing and printing discounts.  This would make it easier to quote while sitting with a customer and to print out the specs of a system without the customer seeing how much you are paying for it.


ADMIN NOTE:  Reseller and Partner pricing is an ongoing area of focus for our Global Online teams.  As we work towards development of solutions in this arena, our Online Marketing team will communicate any coming enhancements to your Dell Account team.

Thank you for using PremierStorm.

Antlerman-10.0
Comments: 0
Categories: Cart / Configurator  Price Lists  
Status:Reviewed
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