Ideastorm - Premier

So many requests, so little time. I use Premier extensively all day long, every day. It is essential to my business as a Dell VAR. The following improvements would be great: 

1.       Accurate Premier catalog management. I have lost many customers due to order errors where an item shows up in my Premier catalog, an order is placed, and then it mysteriously disappears or is lost in processing due to changes in the item availability that were not accurately reflected in the Premier catalog. This is a serious issue and I would appreciate it being a high priority.

2.       Ability to set up Order Status as my log-in landing page. That is always my first stop.

3.       Links to Order Status from the top or second level top nav that is persistent on every page.

4.       Accurate and real-time status reporting for Order Processing, In Production and ESPECIALLY Shipping.

5.       No more lag in reporting shipping information. FedEx data often lags by 24 hours or more and that’s a colossal NUISANCE.

6.       Improved integrated with the Partner Portal and the ability to move between the Partner Portal Online Store and Premier with single click simplicity. Eliminate redundant logins and the need to scroll multiple pages between the two stores.

7.       Fix the asset management system!!! Enable us to get complete downloads of all Dell products that have service tags including systems AND peripherals. Make it easy to download asset reports and upload asset transfers. The current system requires special requests, incompatible Excel formats that must be extensively edited prior to uploading and incomplete asset reports. It’s a colossal NUISANCE. Please help.

8.       Enable real-time messaging to the sales team for on-the-spot communication, Q&A, price quotes, customer care and more. WebEx would be fantastic. Get with the 21^st Century ladies & gentlemen.

9.       Integrate priority direct connection to Customer Service and Tech Support for Premier users. Simplify the CS management system. Take a look at how Amazon does it for their Gold & Platinum merchants. Amazon is the VERY BEST I have ever seen anywhere.  The Premier site has been buggy over the last few months and a direct link to Tech Support would be a real benefit. Amazon uses eStara to have their support people call you right back which is something Dell should definitely implement for Premier support across the board.

10.   Extend the login time out to hours, not minutes. Another colossal NUISANCE when it times out in the middle of an active session.

11.   Integrate tax exemptions for multiple jurisdictions so that the correct tax or exemption shows during the checkout process. Too many errors are occurring with the back-end system now in place.

12.   Enable sales tax form and exemption management online via Premier. IBM and Lenovo both have much better systems for this. Dell’s is positively archaic and very error prone. It delays order processing to the extent that it has lost me business or jeopardized my customer relations with my clients. Took me over a year to get it well-oiled and we still have issues due to the most recent system changes that actually made things much worse, not better.

It would be nice to have the PURCHASE link disabled or removed after an equote has been ordered. Our company creates a lot of e-quotes and it's a pain to run through the list to find the one that needs to be submitted. We process multiple e-quotes for the same customers.


ADMIN NOTE:  Many of our customers do want the ability to purchase a given E-Quote more than once.  That said, a popular request is to have some kind of notation as to whether an order has been placed on a given equote, possibly within the E-Quote list.  This idea has been submitted to our Development team, and hopefully, will be included in future enhancements.

Thank you for using PremierStorm.

Please go back to where the ordering screens would save the buyer's name, email address, and phone number as the ordering screens did a couple of months ago.  It takes time to keep correcting this data.
Thank you.


ADMIN NOTE:  While more of a techincal issue rather than a feature or functionality request, this has been resolved.  Information updated and saved in during checkout is now saving as it should. 

Should you have any ideas for feature and functionality requests within Premier, which is the focus for this forum, please feel free to revisit PremierStorm and have your ideas heard.

Thank you for using PremierStorm.

When I need to add new Ship-to adress, I would like to be able to insert it at the same time in the Bill-to location as well.

That would save me time  :)


ADMIN NOTE: Update: Dell.com will be implementing enhancements to consumer checkout, including the ability to select a checkbox to duplicate the ship-to and bill-to addresses.  These enhancements to Consumer checkout are scheduled for this fall.  Premier enhancements will follow at a later time, and will be targeted primarily at our transactional Premier users, such as Employee Purchase, as most of our corporate/government customers require centralized billing addresses that are different than their shipping addresses.

Sorry if this has been answered or I totally missed it
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When I'm at my university's Dell site, I'm able to view my eQuotes.  Now I want to order from my eQuotes.  I searched the site but I don't see a Checkout or Add to Cart button.  Is there one?  

I also tried the dell.com/quote link where I'm asked to enter my eQuote number and customer number.  I check my old Dell purchases and select our office's customer number.  But it doesn't work.  I try the other 2 numbrs, same result.  Why can't this page ask for eQuote number and email address like the other Higher Ed site?

Thanks for your time. 


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.

Security in Premier can be setup to allow different users to have different rights and capabilities.  If you have a "Shopper" role, you will not see a "Checkout" link when retrieving e-quotes.  Contact your Sales Representative if you need review your rights and security, such as the ability to place orders within your organization's Premier site.

Order By Quote, also called Quote To Order, is for Dell quotes, sent to you by your Sales Representative, not to be conused with E-Quotes.  For common product and quote questions, check with your Account Team.  For techincal issues within Premier, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time) to allow them to troubleshoot.

It would be a fantastic time saver if we had a drop down list of our end users.   This way when we select "end user is different that above" when doing an E-quote we could select from a list of end users we have already quoted/sold equipment to.  Our company has about 20 primary clients that we are always seling equipment to and it becomes a real pain to have to input this everytime.


ADMIN NOTE:  Thank you for your idea.  This is the kind of submission that we were hoping for when we launched PremierStorm.  Reseller and Partner Channel functionality is expected to change significantly over the next several quarters.  Your idea will be logged within our Global Online Enhancement Request Pipeline, and will be considered for future development. 

Thank you again for your submission to PremierStorm.