Ideastorm - Premier

When I fill out a return form on the Dell site, I always state “you must reference our purchase order number on all correspondence”.  However, this does not happen, as you only reference your numbers on all correspondence.  This causes confusion because I have no way of searching in our system for your numbers.  Therefore, I cannot find out what PO you are contacted me about.  In this day and age when companies are trying to go green, I do not printout emails.  Instead I make notes within the non-searchable area of the PO which is the only area of the PO that is available to me to make additional notes.  Without having our PO number, I cannot find out who requested the return and where I should forward your emails and the UPS call tags.  Please change something on the on line returns form, which does ask for our PO number, which will insure that the PO number shows up on all correspondence.

Thank you for considering my request for improvement.

How can a Dell order number be assigned to any item, and then, within hours, the item be canceled because it is no longer available?  I thought that an order number would not be assigned until stock had been checked, etc.