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220
Premier Page By mmcnally,  Aug 5, 2009 Wed Aug 05 17:11:06 GMT 2009

I really hope a complete overhaul of the Premier page is coming soon.  It is the slowest and most useless site I have to deal with!
It never has correct information, loses carts constantly,  and the speed really makes me avoid using it.  I would probably order more than computers and toner from Dell, but instead order from CDW because I can actually find things there, and it does not take 15 minutes to place an order.

Premier is a good idea, but it just does not work.  None of the computers I have purchased from Dell show up on the premier page, so I end up using the regular support page and a local database of service tags.  When I do order, I have to re-type all the information -(name, phone# etc.) as it is all wrong.  It constantly asks me to enter my username and password when accessing other parts of the Premier site, and opens new windows instead of using the existing window--Really annoying!!

Dell needs to stop caring about the color scheme and the love of Adobe Flash!  We need speed and accuracy not Flash!

Above all, make it work...  You competition did and Premier has to be costing Dell  $$$$!

Mark
mmcnally220.0
Comments: 3
Categories: Navigation  Cart / Configurator  Content  
30
Have one set of prices, one store, and KEEP IT SIMPLE By ztirffritz,  Nov 16, 2009 Mon Nov 16 20:04:18 GMT 2009

Why does Dell have at least 3 different prices for every item depending on how you enter the Dell Website?  It is frustrating having to login to the website a bunch of different ways to find the best price.  Make it simple - 1 price, take it or leave it.  Instead, you have a Small Business price, Large Business Price, Home User Price, Govt Price, etc.
ztirffritz30.0
Comments: 0
Categories: Content  Search  Site Management  
10
Perhaps there's a world outside of constant access to Premier on a Windows PC By ThatWouldBeMe,  Yesterday Thu Nov 19 19:13:08 GMT 2009

I'll start by echoing all of the other comments about speed. Goodness, I've other things to do than wait for the page to change from one screen to the next.

Secondly, the amount of mis-information presented is often ridiculous. For example, suppose I want to purchase a 1U Intel server. Dell's server configuration is a real strong point, sometimes. I can choose from an R200, R210,  R300, R410, R610. What's the difference?  It's too hard to look at just those, so I 'Narrow my selection' and click on 1U for Server Form Factor. Great. Now I can see... the 200 and 210. Are the others not really 1U? OK... I'll unselect the 1U, and muddle through. I now see that there are 48 results. On the first page, the 610 and 410 are both listed 4 times. At least in this view I can understand what the difference is between them.

I'll select the 610. Look at the processor choices..! Is Turbo faster than 800Mhz? What's an HT? Going way back to the first page, the 610 is supposed to come in quad core and dual core configs, but you can't see that here, without searching all of the processor types..

So, I continue spec'ing (by artifice and magic) out a server, painfully running through the line items (memory is particularly difficult... a menu of layout, amount, speed, type, etc would be so much better than the long (in this case, 40 or so) list of  options. Same wiht the OS, but the list is now closer to 60.

Now we get to controllers. No where can I find out what the difference is between a PERC and a CERC. (Yes, I know, but it's a good example).

The endless and irrelevant software section comes next. A collapse all section would go a long way to addressing that.

Having spent 25 minutes poring over search results, someone walks into my office with a question. I then have to go to a meeting. I come back an hour later, and I've been logged out, and the configuration I had is now gone.

I place a call to our network group regarding who their buying servers from now, because I just can't take it anymore.

While we're at it, I was looking at blades last night. Of course, I'm not allowed to get even a ballpark estimate of what  a blade enclosure is going to cost. I also found out that if I order a non-redundant power supply, it may delay my ship date. If I order a redundant power supply, it may delay my ship date. Really, I expect the guy who wrote these things to pop up and tell me he's here until Thursday, and I should try the veal and tip my cocktail waitress well.

Further, and on a completely different issue, I find it quite surprising that I get absolutely no notification from Dell that there's a coming line change and introducing the new line. I buy a fair number of Optiplexes per year. Wouldn't Dell like to tell me to why I want to buy the new 760 over the 755s I've been buying?

On the other hand, I am appreciative that Premier now works with browsers other than IE, although I fear that that might be due to the efforts of the browser, rather than Dell.

ThatWouldBeMe10.0
Comments: 0
Categories: Cart / Configurator  Content  Stability / Performance  
20
View Service Tags Online By lbreno742,  Jun 29, 2009 Mon Jun 29 19:16:10 GMT 2009

It would be helpful if we could view service tags online at the Premier site.  Currently I have to obtain paper copies of our invoices from our accounting department and manually enter the tags into our system - which is VERY time consuming!


ADMIN NOTE:  Service Tags are available in Premier, as well as within Support.Dell.com.  "Service Tag Summary" is a standard report template within the Purchase History report options.  Though limited to 1 calendar month, the Service Tag Summary results (as with all Purchase History reports) can be exported in Excel format. 

For a larger search, with information such as your Customer Number, you can pull all service tags for up to the past five years in Support.Dell.com.

Regarding invoices, Premier Invoicing allows you to view and print certified electronic copies of your organization's invoices.  Under Quick Links->Reporting, you should see an option titled "Invoices". 
If you do not see these reporting options, or if the information you need isn't included in the reports, please contact your Dell Sales Representative, who can enable theses reports for your page, and ensure that the appropriate customer numbers are setup.

lbreno74220.0
Comments: 1
Categories: Invoices  Content  Reports  
Status:Already Offered
10
Better Navigation and Better Options By jessterf,  Nov 10, 2009 Tue Nov 10 17:28:09 GMT 2009

I would hope that Dell realizes they have issues with the Premeir website and just overhaul it altogether. If that were to happen here is my list of want and demands. I still havent figured out what im holding for ransom though? You would think if they are selling to big business and gov they would put there best face forward, sorry to say I dont see it yet.
  1. I want to be able to login and once logged in have ONE! click access to any portion of the Premeir site. As it is now its like going through a maze.
  2. On the homepage I should be able to click ONE! button to access "My Order Status" listed by my Customer Account Number, if i have more than one Customer Account Number list them all with a button next to each that will list the order status of each Customer Account Number. As it is now I have to enter the Customer Account Number to access my orders after I hit two pages, that is too much.  It has "Click here to view orders associated with your My Account"  on the "My Premier" workspace page, but it doesnt pull up any info as if it doesnt know my Customer Account Number.
  3. The "Standards Configurations" page should be setup to drag and drop Standard Systems or products in a My Standard Systems Box, from a Standard Systems list Box. If there is additional details that the Dell Account Rep needs to configure it would not be active in the My Standard Systems Box until it is approved by the Dell Account Rep.
  4. I almost forgot to mention that once in the (dang it, i had to remember my customer account # again to hit the "My Order Status" page to get info to put in this post. I couldnt remember my own phone # if my wife didnt pin it to my shirt before I left for work, let alone a bunch of "Customer Account Numbers") "My Order Status" page there should be an option to label the different orders. You know a discription or a name colum that I can edit or add to or change as I see fit.
  5. Also in the same way as the Order Status why cant we have a ONE! click access to all of our quotes based on our customer number? We should also have a colum dedicated to label or describe the quote ourselves. One last thing is should the quotes and orders status be married together once the quote and Purchase Order are submitted for purchase, so I can ONE! click into the status page and see the status, po, quote and anything else associated with the order?

Well any ways thats all I have time for now but im sure i could think of a hole lot more given more time.
jessterf10.0
Comments: 0
Categories: Invoices  Navigation  Content  
50
Premier Page By ChuckA,  Oct 12, 2009 Mon Oct 12 19:26:21 GMT 2009

This site is so slow and doesn't work half the time.  It is an embarrasement for a company like Dell to have something this bad.  I would rather order online from almost anywhere else.
 
ChuckA50.0
Comments: 0
Categories: Navigation  Content  
40
Better Product Pictures By SteelersFan,  Jul 23, 2009 Thu Jul 23 18:52:25 GMT 2009

I would like to see better product pictures similar to how newegg is.  It would be nice to see more detailed pictures and pictures from different angles.  I often find myself going to newegg.com or the manufacturer website to find better pictures.  It seems like some things have good pictures and others do not.  It would save my time and be more efficient if Dell had a better selection of pictures.
SteelersFan40.0
Comments: 0
Categories: Content  Product Pages  Software & Peripherals Catalog  
120
disclosure of instock status By TPGIT,  Jul 23, 2009 Thu Jul 23 16:41:59 GMT 2009

This is one of my pet peeves with the Dell site.... I can't tell the stock status, or potential shipping date of an item until AFTER I've ordered it. If I knew it was weeks out from shipping, I might expedite the shipping a bit. or if I knew it was immediately available, I might save a few dimes and ship ground. Even after I've placed the order, I have to dig around the product description to find a potential ship date....

The instock status should be listed on each product's description. Many times I'll do a search and it would help me better decide, if I knew which item I was able to recieve faster...  and I need this information BEFORE I place anything in my cart.

In fact, as a part of me giving good customer service to MY customer, I like to be able to tell them when they can expect to recieve their product... I can't do that if my vendor doesn't make that information easy to find.  help me out here...

TPGIT120.0
Comments: 0
Categories: Content  Procurement Workflow  Product Pages  
20
Improvements By Trueblood,  Oct 8, 2009 Fri Oct 09 01:50:46 GMT 2009

1. Your site is excrciaingly slow. Not good for a computer company.
2. Could you post the prices "up front" rather than having to start customizing? This is supposed to be a business site and for most business' the bottom line is the first thing we want to know.

Trueblood20.0
Comments: 0
Categories: Content  Price Lists  
60
Premier Site: Needs to be more like CDW website By Bill G,  Jun 26, 2009 Fri Jun 26 16:44:15 GMT 2009

Has anyone had a looked at CDW's website, to compare?

From search, to comparison shopping, saved carts, cart access, speed, logon time, order status, their site is superior to the Premier site in just about every category, in my opinion. I know I could purchase many of the same items through the Premier site, but it's just more difficult to shop. In fact, if I can purchase through CDW, I will.

Bill G60.0
Comments: 2
Categories: Navigation  Content  Search  
60
Complete account team info easily accessible By Chonny,  Sep 3, 2009 Thu Sep 03 13:01:31 GMT 2009

My home page lists my "account team", but actually it only has my team leader.  I've gotten emails which listed the whole team, and their roles; I'd like this info to be on my premier page.
Chonny60.0
Comments: 0
Categories: Content  
30
SMALL BUSINESS 2008 STD MISSING FROM T300 By Willy,  Aug 4, 2009 Tue Aug 04 13:27:33 GMT 2009

Why isn't Small Business Server 2008 Std. offered with the T300 Server?
The clients are listed but the OS is missing.
Conversely, SBS2008 Std. is offered for the T100 but the clients are missing.
This has been like this since SBS2003 was pulled and SBS2008 put in its place.

There are so many inconsistancies in offerings on the premier pages that I have to get my representative involved most of the time, be it a server, PC or notebook. Thus, in my opinion, the premier site becomes more of a hindrance than a help. It is quite frustrating when I have a lot of proposals to work on and have to contact my rep for every little change.

The regular Dell pages don't seem to have this problem. In my opinion they are much more well maintained and updated, and configurations and software offerings are very consistent across platforms.


ADMIN NOTE:  Thank you for your feedback.  In the future, for product availability issues, including the availability of OS or any specific option, please contact your Dell Sales Representative.  Systems Catalog configurations are controlled by a centralized maintenance team within the sales group, and welcome input from Sales in terms of needed options.

Thank you for using PremierStorm.

Willy30.0
Comments: 1
Categories: Cart / Configurator  Content  Product Pages  
Status:Reviewed
40
STATUS By EatNnet,  Jun 23, 2009 Tue Jun 23 14:22:46 GMT 2009

Once you log in there should be a STATUS tab that tells you:

1) Last 20 orders (configurable lets say till 50)
2) Backordered orders.
3) Orders that are held due to payment problem.
4) News of the day as in Price Drops, New Items, Must sees and whatever will help us make a doller.
EatNnet40.0
Comments: 0
Categories: Content  Reports  Search  
10
Standard System Quotes Gone By ckrieger,  Aug 31, 2009 Mon Aug 31 14:54:28 GMT 2009

Once AGAIN, all of my standard systems have disappeared from my Premier Site!  I now have no way of ordering any systems online.
I have to once again request a quote and then order my emailing a purchase order.
Unbelievable.
CGK
ckrieger10.0
Comments: 0
Categories: Content  
30
Allow Premier Admins to Admin Their Premier Page By PearlJam73,  Jun 8, 2009 Tue Jun 09 01:52:21 GMT 2009

 I find Premier to have enormous potential to help my business grow and become more efficient.  After reading through many articles on IdeaStorm though, it's apparent that my Gold Team, who are awesome, by the way, are not trained enough on the different features that can be enabled on our Premier pages to increase our efficiencies.  

First, the recommendation:  Allow Premier page admins to add/remove feature sets / content blocks from their Premier page.  For sensitive areas, etc, implement a request-enable/deny process that the Premier Member's Dell team could manage.  In my case, that would be my Gold Team.

Second, a question:  Is there a list of the feature sets that are possible with Premier, along with their descriptions and functions so that I can go forward to my Gold Team and try and enable things that might benefit us?


ADMIN NOTE:  Customer ability to self-manage more information within Premier is actually already one of the focus areas of our planning and development teams.  As we work towards development of solutions in this arena, our Online Marketing team will communicate any coming enhancements to your Dell Account team.

Regarding Premier Features, your Dell Sales team has access to resources to provide you with customer facing presentations and other documentation.  Sales also has the ability to request a web-based live demonstration/walk-through/training session, presented by Online team members assigned to their sales group. 

Thank you for using PremierStorm.

PearlJam7330.0
Comments: 0
Categories: Content  Customization / Personalization  Training  
Status:Reviewed
60
Equote Name and Description By rbrowne,  Jun 17, 2009 Wed Jun 17 13:37:40 GMT 2009

When I create an equote, I am required to enter an Equote name AND a description. However, neither of these creations show up on the actual equote. When I need to match a hard copy equote with its online counterpart, I have only the equote number to go by. This is difficult on the eyes. Either put the Name/Description on the actual equote, or stop requiring us to take the time to create them.

Thanks for the opportunity to contribute!


ADMIN NOTE:  Thank you for your contribution.  E-Quote Name and Description are primarily used for E-Quote identification and retrieval, and may not always be relevant information on the actual E-Quote itself.  However, we have received feedback similar to yours, and currently have these suggestions on our list of enhancements that are being considered for future development.

Thanks again for using PremierStorm.

rbrowne60.0
Comments: 0
Categories: Cart / Configurator  Content  Customization / Personalization  
Status:In Progress
30
list of placed orders By daylong_premier-user,  Jun 25, 2009 Thu Jun 25 14:12:37 GMT 2009

I would like to have a list of placed orders, including info on status for each orders and link to each one.. and have the option to send by mail to customer also be able to send reports on placed order via Premier... ( in a flexible file format like a csv for example)


daylong_premier-user30.0
Comments: 0
Categories: Cart / Configurator  Content  Customization / Personalization  
Make it compatible with Ubuntu + Firefox By dburanen,  Jun 9, 2009 Wed Jun 10 04:20:07 GMT 2009

 In firefox and ubuntu, I don't see a systems tab to pick any laptops or desktops.  Chromium on Ubuntu works and Firefox in Windows via VirtualBox works so why can't Ubuntu + Firefox?


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier. 

Should you encounter error messages or other technical issues with Premier, or wish to know the status of an issue already reported, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time).

dburanen0.0
Comments: 1
Categories: Content  Full Product Catalog  Product Pages  
Status:Reviewed
10
Web Site Cleanup II By TED@ALTEC,  May 6, 2009 Wed May 06 18:03:14 GMT 2009

I completely agree with Lazarus3750. This site has s****d for the several years I have used it!!! In addition to Lazarus's issues, how about adding to the list the frustration of "circular or loop searches" whereas when researching tech support issues, after 4-7 screens you arrive back at the original screen.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier. 

Should you encounter error messages or other technical issues, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time).  Though the Helpdesk is specific to Premier, they also gather and submit issues regarding Support.Dell.com to IT/Application Support for resolution.

Thank you again for your feedback.

TED@ALTEC10.0
Comments: 0
Categories: Navigation  Content  Search  
Status:Reviewed
30
Web Page By krava,  Jun 18, 2009 Thu Jun 18 14:46:41 GMT 2009

Please get rid of all the BLACK.  It is very depressing!
Thank  you.


ADMIN NOTE:  Thank you for your comments.  We will pass your color preferences on to our development team.
krava30.0
Comments: 1
Categories: Content  
Status:Reviewed
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    The Premier Dell Community has:

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