Ideastorm - Premier

When I fill out a return form on the Dell site, I always state “you must reference our purchase order number on all correspondence”.  However, this does not happen, as you only reference your numbers on all correspondence.  This causes confusion because I have no way of searching in our system for your numbers.  Therefore, I cannot find out what PO you are contacted me about.  In this day and age when companies are trying to go green, I do not printout emails.  Instead I make notes within the non-searchable area of the PO which is the only area of the PO that is available to me to make additional notes.  Without having our PO number, I cannot find out who requested the return and where I should forward your emails and the UPS call tags.  Please change something on the on line returns form, which does ask for our PO number, which will insure that the PO number shows up on all correspondence.

Thank you for considering my request for improvement.

Dell seems to like sending e-mail, Order Acknowledged, Order Confirmed, Order Shipped, etc..  More than once I have had an order cancelled by Dell, with no explanation.

It would be nice to at least get an e-mail when this happens.  Of course if you could stop it from happening that would be better.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.

Your suggestion is valid, but also outside of the realm of Premier, which is designed as a customized online purchasing portal.  Any action that occurs with an order after the order is placed is not communicated back to Premier or any of the online commerce or order management applications.  I would recommend providing this feedback to your Dell Sales Representative, and if this is a chronic issue, I would recommend speaking to his or her manager.

Thank you for using PremierStorm.

In the Email notification I receive theire is a link to get status of the order, that link does not work at all.. never. I can clearly see from the URL that it's not a valid link to that order..
for example:

http://ausoladcacm.us.dell.com/ostatus/single.asp?language=F&l=en&no_redirect=true&cs=19&c=CA&s=PUB&order_number=NaN&validate=&no_redirect=true&cs=

the posted value for order_number is NaN... All confirmation email I receive is using the same link.,..

i've found that if I use this part:

http://ausoladcacm.us.dell.com/ostatus/single.asp?no_redirect=true&source=m&language=F&validate=h0h0h0&order_number=

and then add the order number at the end, it works  !!! Maybe the link should be fixed.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier. 

For the issue with the link in your Order Confirmation Email, or other technical issues with Premier, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time) to allow them to document and work towards resolution.

There should be a way to download a pdf copy of the quote as soon as it is generated.
a confirmation email (already sent) should also contain a link to the pdf.


ADMIN NOTE:  Dell is investigating alternate ways to implement standard document formats such as Adobe PDF format.  However, in order to maintain your organization's private information, such as Dell discounts, etc., login would be required to retrieve any equote, regardless of the format.

Thank you for using PremierStorm.