The first topic that leads me here today is that I created a quote 2 days ago and today it is no longer available, even though I told my client that it says it is good for 30 days! Not good. Now I try to recreate the quote and find that some items are now no longer available to our selections, OK, but if I choose the system without that product and have to choose something less, why does the price go $70.00 more? If Dell tells me the quote expires in 30 days, it better honor the quote.
I cannot tell you how frustrated I am to not be able to quote product that SHOULD be available, but isn't.
How long did it take you guys to make the 1909W display available after removing the 1908FPW. Holy cow! Now that it available it will delay our orders! So I started selling the 2208FPW and it is no longer there.
Let me say though, at first this tool was a godsend for me and my account rep. I loved it!!!! It still needed some work, but I was able to do everything I needed. As products have changed, I assume, the order site has just been frustrating. I like all of the available tool for retrieving invoices and orders.
I also found out that being a good reseller, i know I dont do the business that many other do, but I have been selling a good portion of dell machines for quite some time and found out the other day that someone new applied for Dell premier status and got the same pricing as someone who has been with you for quite some time and sells a lot of machines. hmmmm. I really think you should have some kind of tier level, or maybe I am just too small of a fish, don't really know.
ADMIN NOTE: We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites. However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.
It is important to remember that any quote from Dell is a guarantee of price on the selected items through the expiration, but not necessarily availability. For Dell's Client and Enterprise products, such as OptiPlex, Latitude, and PowerEdge, lifecycles are managed carefully, including End-Of-Life for options. Lightswitch transitions are more common on consumer brands, such as Inspiron, XPS, and Studio. As always, consult with your Dell Sales Representative for product questions, including lifecycle and availability.