Ideastorm - Premier

I as well as many others I'm sure use some sort of methodology when it comes to asset management.  It could be a database, maybe with a web front-end, a folder structure with random purchase documents, an excel document or any of a number of other methods to tracking your hardware.

What I would like to see is an all encompassing interface on the premier site.  Database with all purchases filtered a number of different ways, maybe on order number, on service tag, on the product itself.  I'd like to see online printable order documentation from beginning to end, the quote, the invoice and the packing slip.  I'd like for my lists to retain addable fields like you would see in an excel document so I could add the machine name if I changed it, maybe our company's asset tag, and who that computer was assigned to.

I do know that some of this exists, but it seems you need special Premier training to accomplish even getting a list of your purchases from X date to X date.
 
To finish this off, software purchases along with their product keys, order dates, and product names would be fantastic.

All of this along with the ability to export these lists/reports to excel/csv and maybe even pdf.

Any additions to this are quite welcome and encouraged.



ADMIN NOTE:  Thank you for your detailed comments.  Dell will continue to develop and enhance Premier with reporting features and capabilities, but please keep in mind that Premier is designed as a tool for procurement, and not as a scaleable, comprehensive, enterprise level-Asset Management solution.  Currently, there are several different report templates, each of which is downloadable in Microsoft Excel format.  Hopefully these different templates will provide you with the raw data you need to accomplish your asset management objectives.  In the meantime, your suggestions have been entered into our Enhancement Pipeline for consideration and possible future development.

Thanks again for using PremierStorm.

It would be helpful if we could view service tags online at the Premier site.  Currently I have to obtain paper copies of our invoices from our accounting department and manually enter the tags into our system - which is VERY time consuming!


ADMIN NOTE:  Service Tags are available in Premier, as well as within Support.Dell.com.  "Service Tag Summary" is a standard report template within the Purchase History report options.  Though limited to 1 calendar month, the Service Tag Summary results (as with all Purchase History reports) can be exported in Excel format. 

For a larger search, with information such as your Customer Number, you can pull all service tags for up to the past five years in Support.Dell.com.

Regarding invoices, Premier Invoicing allows you to view and print certified electronic copies of your organization's invoices.  Under Quick Links->Reporting, you should see an option titled "Invoices". 
If you do not see these reporting options, or if the information you need isn't included in the reports, please contact your Dell Sales Representative, who can enable theses reports for your page, and ensure that the appropriate customer numbers are setup.

1. I want to be able to login and once logged in have ONE! click access to any portion of the Premeir site. As it is now its like going through a maze.
2. On the homepage I should be able to click ONE! button to access "My Order Status" listed by my Customer Account Number, if i have more than one Customer Account Number list them all with a button next to each that will list the order status of each Customer Account Number. As it is now I have to enter the Customer Account Number to access my orders after I hit two pages, that is too much.  It has "Click here to view orders associated with your My Account"  on the "My Premier" workspace page, but it doesnt pull up any info as if it doesnt know my Customer Account Number.
3. The "Standards Configurations" page should be setup to drag and drop Standard Systems or products in a My Standard Systems Box, from a Standard Systems list Box. If there is additional details that the Dell Account Rep needs to configure it would not be active in the My Standard Systems Box until it is approved by the Dell Account Rep.
4. I almost forgot to mention that once in the (dang it, i had to remember my customer account # again to hit the "My Order Status" page to get info to put in this post. I couldnt remember my own phone # if my wife didnt pin it to my shirt before I left for work, let alone a bunch of "Customer Account Numbers") "My Order Status" page there should be an option to label the different orders. You know a discription or a name colum that I can edit or add to or change as I see fit.
5. Also in the same way as the Order Status why cant we have a ONE! click access to all of our quotes based on our customer number? We should also have a colum dedicated to label or describe the quote ourselves. One last thing is should the quotes and orders status be married together once the quote and Purchase Order are submitted for purchase, so I can ONE! click into the status page and see the status, po, quote and anything else associated with the order?

There are several issues with the premier site. First, I've wasted several hours of my day trying to place a simple order because the site is too slow. Often times, it not only lags, but just freezes from attempting to load the page. The cart is often quite buggy as well, where my items are lost when I navigate to continue shopping in other categories. Also, why can't we download PDFs of our invoices without having to submit info and wait for email response. Overall there are just too many "clicks" to get to what I need and making it more streamlined process will help my productivity. 


ADMIN NOTE - Thank you for your comments.  We have noticed a degredation of performance and stability and we have assembled a task to focus solely on improving the customer experience with several releases in the late summer 2009 timeframe.  We are also making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations.

That said, customers are not reporting performance issues to the degree that you're describing.  Should performance continue to be degraded as described, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time).

Regarding invoices, Premier Invoicing allows you to view and print certified electronic copies of your organization's invoices.  Under Quick Links->Reporting, you should see an option titled "Invoices".  If you do not see this option, or if the invoices you need aren't included in the report, please contact your Dell Sales Representative, who can enable the report for your page, and ensure that the appropriate customer numbers are setup.

Thank you again for using Premier and PremierStorm.

I have been trying to figure out where to pay on account. wasting a lot of time even on the phone with Dell employees who cannot answer the question! I small business like ours is super efficient just to keep the doors open on a daily basis. this website is much slower to get the job done than your competition.

Take a look at what other businesses do. The faster the checkout process the more money everyone makes. As few screens as possible and fewer clicks. I love the sites that remember as much as possible for me and make it easy and super fast.

I do like the Workspace that can be customized. Just found that today. That will help. It will be my Home Page from now on.