Ideastorm - Premier

1. I want to be able to login and once logged in have ONE! click access to any portion of the Premeir site. As it is now its like going through a maze.
2. On the homepage I should be able to click ONE! button to access "My Order Status" listed by my Customer Account Number, if i have more than one Customer Account Number list them all with a button next to each that will list the order status of each Customer Account Number. As it is now I have to enter the Customer Account Number to access my orders after I hit two pages, that is too much.  It has "Click here to view orders associated with your My Account"  on the "My Premier" workspace page, but it doesnt pull up any info as if it doesnt know my Customer Account Number.
3. The "Standards Configurations" page should be setup to drag and drop Standard Systems or products in a My Standard Systems Box, from a Standard Systems list Box. If there is additional details that the Dell Account Rep needs to configure it would not be active in the My Standard Systems Box until it is approved by the Dell Account Rep.
4. I almost forgot to mention that once in the (dang it, i had to remember my customer account # again to hit the "My Order Status" page to get info to put in this post. I couldnt remember my own phone # if my wife didnt pin it to my shirt before I left for work, let alone a bunch of "Customer Account Numbers") "My Order Status" page there should be an option to label the different orders. You know a discription or a name colum that I can edit or add to or change as I see fit.
5. Also in the same way as the Order Status why cant we have a ONE! click access to all of our quotes based on our customer number? We should also have a colum dedicated to label or describe the quote ourselves. One last thing is should the quotes and orders status be married together once the quote and Purchase Order are submitted for purchase, so I can ONE! click into the status page and see the status, po, quote and anything else associated with the order?

Dell - Your web site is so slow, it often takes me 20 minutes to order something.  You are a computer hardware manufacturer.  Are your servers so slow that they can't even support your own business?  What does it look like to my customers when I have them log on to your site to look at a PC, and it is so slow?  They often complain to me.  Recently a customer had to just stop trying and wait until the next day to configure a PC.  I was very embarrassed.  I will not put up with this, and will start using other manufacturers who don’t waste my time with a frustratingly slow web site.

There are several issues with the premier site. First, I've wasted several hours of my day trying to place a simple order because the site is too slow. Often times, it not only lags, but just freezes from attempting to load the page. The cart is often quite buggy as well, where my items are lost when I navigate to continue shopping in other categories. Also, why can't we download PDFs of our invoices without having to submit info and wait for email response. Overall there are just too many "clicks" to get to what I need and making it more streamlined process will help my productivity. 


ADMIN NOTE - Thank you for your comments.  We have noticed a degredation of performance and stability and we have assembled a task to focus solely on improving the customer experience with several releases in the late summer 2009 timeframe.  We are also making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations.

That said, customers are not reporting performance issues to the degree that you're describing.  Should performance continue to be degraded as described, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time).

Regarding invoices, Premier Invoicing allows you to view and print certified electronic copies of your organization's invoices.  Under Quick Links->Reporting, you should see an option titled "Invoices".  If you do not see this option, or if the invoices you need aren't included in the report, please contact your Dell Sales Representative, who can enable the report for your page, and ensure that the appropriate customer numbers are setup.

Thank you again for using Premier and PremierStorm.

My second complaint, is that I have not figured out a method of setting up "standard configs".  This is the area in Premier where you have basic templates setup for equipment that you order on a regular basis, without having to go and select all the sames items one chooses each visit.  Sure my sales rep can setup the Standard Config for me, but that does not make sense in terms of time or energy. 

Having the ability to pick from several "standar configs" which include always having:

Office 2007 Basic edition
3 year on-site warranty
no floppy drive
Minimal bloatware
etc

would be a huge time saver as opposed to creating a configuration from scratch each time.

Thanks for this forum.


ADMIN NOTE: Thank you for the input. We will continue to work towards improving the performance of our site, without sacrificing security.

Regarding Standard Configurations, this is a basic feature of Premier, and is managed by your Account team based on your input.  Please make your Sales Representative aware that you have standardized configurations that you would like to see on your page, and they'll work with you to customize the exact defaults, upgrade, and downgrade options that you need to see.

I get too much of this..

Error while searching for your result. We apologize for the inconvenience, but we encountered an error while processing your question. Please try the following:Click on your browser's back button and retry your search.Use Advanced Search to find a specific product or service.

What I am looking for is a fast access way to search for product/parts, buy produuct/parts and get out.  I do not need anymore thrill/chill info sites to slow my work.  Give me plain vanilla, like Google, and then allow me to customize to my desired level of info.

 

I use Premier for quotes and ordering and agree with the other comments on this site that it is often buggy and slow.  However, by far my greatest frustration comes with viewing my order status.  Ninety percent of the time when I am logging on to my Premier page it is because I want to view a list of my pending orders and get their status.  There is one page on your site which has the list of my most recent orders.  The hoops I have to jump through to get to that one page are unbelievable.  I have already logged in - I dont want to have to look up and enter my customer number or any other qualifying information - you know who I am.  I want one button to click on to bring me to a list of my most recent orders.  Ideally I could even make that my home page when I log in to the site.   

There used to be a way to get to the recent orders page via 4 or 5 clicks from the "My Premier" page.  While that seemed like a lot of clicks to go through at least it did the trick.  Now it seems that even that functionaity has dissapeared.  It seems like this woudl be a commonly used feature - please make it easier to get to.

ADMIN NOTE:  Thank you for your comments.  Order Status, a function of Support.Dell.com, cannot be tied to your individual login, unless you're logging into My Account, and therefore requires additonal info, such as cusotmer or link number.  As the additional comment indicated, you may also set http://support.dell.com/support/order/status.aspx as browser favorite, or go to http://support.dell.com and select the Order Status link.  You need not login to Premier.Dell.com if Order Status is your only interest.

Additional suggestion:  The Reports option in Premier includes "Open Orders".  Open Orders is refreshed once per day, so it may not give you the same "real-time" info as Order Status, but requires no additional information.  If you do not see "Open Orders" within the Reports option under Quick Links, please contact your Dell Sales Representative to request this report be enabled for your page.

Once you place order through a quote to order it is very hard to go back to the premier page to continue placing standard configuration / peripheral hardware orders.  Would be great if there is a link to go back to the Premier page.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.

Quote To Order, or Order By Quote, is a separate application from Premier.  When you select the link to Order By Quote from your Premier page, it will open in a new window.  Returning to your Premier Page should be as simple as closing the window, and returning to the window with your existing Premier session.

Thank you again for your comments.