Ideastorm - Premier

I'd love to see the premier price, partner portal price, and public price when quoting systems on the premier page!

Chris


ADMIN NOTE:  Reseller and Partner pricing is an ongoing area of focus for our Global Online teams.  As we work towards development of solutions in this arena, our Online Marketing team will communicate any coming enhancements to your Dell Account team.

Thank you for using PremierStorm.

1. 500/server errors are endemic - find the cause and fix them.  I get them in both IE7/8 and FireFox 3.x on a number of different computers (XP & Vista) at a number of different locations/ISPs.

2.  The web site is SLOW!!

3. Put your item descriptions, particularly in system configuration in English, not some obscure "Dell code". 

4. Provide a link to additional details/descriptions for every item in every category of component.  How, for example, do I determine whether I want to use the onboard SAS controller in s 2950 server or whether I want to pay extra for a PERC6i.

5. When a gadget is actually a complete screen, i.e. technical support, have a way to expand it to a full window.  Currently, all you can see is a small part of the complete window and there are not even scroll bars.  This makes most gadgets pretty much useless.'

6.  Introduce the web site to FireFox.  There is no excuse for a major vendor's web site to only work correclty in IE.

7.  Make parts searchable by the part number that's on the part.  Many times I have to use Google to find the part number on the part to find the part number that the web site can find.  In addition, have ONE part number for ONE part.  Dell must have an entire department dedicated to making up multiple part numbers for a given part.  For example, try to find a laptop battery by the part number on the battery using the search box on your web site.,


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.  Should you encounter error messages or other technical issues with Premier, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time) to allow them to document and work towards resolution.

Specific to 500/Server errors, our Helpdesk reports that these are more commonly encountered on Support.Dell.com, rather than Premier, and are most often the result of corrupt service tag data.  Please report the details to our Helpdesk at your convenience.

Specific to the Gadget issue within Premier, our Helpdesk reports that this is a documented issue, and will be addressed with a code change currently scheduled in late May.  Originally reported with the Messages or InfoCenter gadget, we would appreciate the details of this additional example submitted to our Helpdesk.

Likewise, any issues with FireFox compatibility, confusing or inaccurate item descriptions, or search issues, please submit to our Helpdesk so that they can engage the appropriate resources.

Thank you again for your feedback.

1. Your site is excrciaingly slow. Not good for a computer company.
2. Could you post the prices "up front" rather than having to start customizing? This is supposed to be a business site and for most business' the bottom line is the first thing we want to know.

I would like to see an infterface option to turn off viewing and printing discounts.  This would make it easier to quote while sitting with a customer and to print out the specs of a system without the customer seeing how much you are paying for it.


ADMIN NOTE:  Reseller and Partner pricing is an ongoing area of focus for our Global Online teams.  As we work towards development of solutions in this arena, our Online Marketing team will communicate any coming enhancements to your Dell Account team.

Thank you for using PremierStorm.

Building quotes for clients is time consuming, but reinventing the wheel again to present that quote to them is just a plain pain in the butt.  What if we could streamline that process and make it customizable?

My Recommendation:  Use a custom-templated system to allow for system information and quote items to be displayed any way the user wishes (or possibly given a handful of display choices) which would make copying data from the e-quote to the reseller's end-user quote a snap.  


ADMIN NOTE:  Thank you for your idea, which will be logged within our Global Online Enhancement pipeline, and will be considered for future development.  Reseller and Partner pricing is an ongoing area of focus for our Global Online teams.  As we work towards development of solutions in this arena, our Online Marketing team will communicate any coming enhancements to your Dell Account team.

Thank you for using PremierStorm.
 

The most disconcerting thing for me about the Premier page is to have options or entire systems drop out of site when skus change or items are sun setted and I get no notice and my account manager isn't aware of the changes either.  My sales cycle is very short and sometimes the lag between discovering a configuration is no longer available and having the situation rectified is worse than inconvenient.  If the system could automatically update without there having to be conscious intervention by an account manager, my life would be much simpler.


ADMIN NOTE:  Dell manufactures systems, but does not manufacture most of the components that go into our systems.  Therefore, you will see product configurations change as individual components hit their "End-Of-Life".  Rapid changes are an inherent in the industry.  To balance cutting edge versus consistency in product offerings, Dell has multiple product families with different strategies.

For Dell Client products, such as OptiPlex and Latitude, and Enterprise products, such as PowerEdge, Dell manages these product lifecycles carefully, with an understanding that our customers are sensitive to platform consistency and availability.  If the product changes you referenced are based on either Client or Enterprise products, be assured that communication is being sent from the Dell Product Marketing teams to your Dell Account team.

If your organization is purchasing consumer offerings, such as Inspiron, Studio, or XPS, these products are subject to "lightswitch" transitions, to provide the most current consumer offerings.

Dell will continue to manage product (and option) availability to the best of our ability.  If you are consistently seeing problems with your Client or Enterprise products, please bring this to the attention of your Dell Inside Sales representative.  As they are notified about option EOL’s within your standard product offerings, they can notify you of upcoming changes.

Thank you for using PremierStorm.