Ideastorm - Premier

I as well as many others I'm sure use some sort of methodology when it comes to asset management.  It could be a database, maybe with a web front-end, a folder structure with random purchase documents, an excel document or any of a number of other methods to tracking your hardware.

What I would like to see is an all encompassing interface on the premier site.  Database with all purchases filtered a number of different ways, maybe on order number, on service tag, on the product itself.  I'd like to see online printable order documentation from beginning to end, the quote, the invoice and the packing slip.  I'd like for my lists to retain addable fields like you would see in an excel document so I could add the machine name if I changed it, maybe our company's asset tag, and who that computer was assigned to.

I do know that some of this exists, but it seems you need special Premier training to accomplish even getting a list of your purchases from X date to X date.
 
To finish this off, software purchases along with their product keys, order dates, and product names would be fantastic.

All of this along with the ability to export these lists/reports to excel/csv and maybe even pdf.

Any additions to this are quite welcome and encouraged.



ADMIN NOTE:  Thank you for your detailed comments.  Dell will continue to develop and enhance Premier with reporting features and capabilities, but please keep in mind that Premier is designed as a tool for procurement, and not as a scaleable, comprehensive, enterprise level-Asset Management solution.  Currently, there are several different report templates, each of which is downloadable in Microsoft Excel format.  Hopefully these different templates will provide you with the raw data you need to accomplish your asset management objectives.  In the meantime, your suggestions have been entered into our Enhancement Pipeline for consideration and possible future development.

Thanks again for using PremierStorm.

It would be helpful if we could view service tags online at the Premier site.  Currently I have to obtain paper copies of our invoices from our accounting department and manually enter the tags into our system - which is VERY time consuming!


ADMIN NOTE:  Service Tags are available in Premier, as well as within Support.Dell.com.  "Service Tag Summary" is a standard report template within the Purchase History report options.  Though limited to 1 calendar month, the Service Tag Summary results (as with all Purchase History reports) can be exported in Excel format. 

For a larger search, with information such as your Customer Number, you can pull all service tags for up to the past five years in Support.Dell.com.

Regarding invoices, Premier Invoicing allows you to view and print certified electronic copies of your organization's invoices.  Under Quick Links->Reporting, you should see an option titled "Invoices". 
If you do not see these reporting options, or if the information you need isn't included in the reports, please contact your Dell Sales Representative, who can enable theses reports for your page, and ensure that the appropriate customer numbers are setup.

Dell needs to put some serious effort into revamping the reporting features in the My Premier site. I like being able to quickly find what I’ve bought from a vendor for any time period and see the columns of information that would be important when doing this such as:

Order Date

Order Number

Manufacturer Part #

Dell Part #

Description

Price

Qty

Invoice Number

I don’t have an internal inventory/purchasing system just yet so when I need something I need to be able to tell you what I need by part number. The only way is to lookup the part number on your site from my purchasing history, which is nearly impossible to do.

The closest report to what I need is a Product Summary. The Report Type, Order Invoiced Status and Order Date Range are the required fields I have to select in order to get a report. Yet, even if I select ‘Year to Date’, it doesn’t honor that and doesn’t give me a report. It only honors the date range I type in.

Once I get some output, it’s grouped by Notebooks, Non_Tied Peripherals and Desktops. If I click on Non_Tied Peripherals I get a list of the products bought in the time frame I entered. However the only columns visible are Description, Qty, Average price and Total Price. I don’t see a way to easily view the details like Order date, part number, etc. The only other way to do it is to run an Order Summary report and drill down into each order to view the details of the order. It’s maddening!!

The purchase history report is broken and the only answer I can get from my rep is, "Yes, it is and the Premier folks say that it is still broken and they don't have an ETA."

If I told my boss that I don't have any idea when I would be done with a break-fix, it would cost me my job.  How can I trust a company that says they are dedicated to IT and technology when they can't fix a simple report?



ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier. 

Should you encounter error messages or other technical issues with Premier, or wish to know the status of an issue already reported, please contact our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time).

Thank you again for your comments.