Ideastorm - Premier

When I fill out a return form on the Dell site, I always state “you must reference our purchase order number on all correspondence”.  However, this does not happen, as you only reference your numbers on all correspondence.  This causes confusion because I have no way of searching in our system for your numbers.  Therefore, I cannot find out what PO you are contacted me about.  In this day and age when companies are trying to go green, I do not printout emails.  Instead I make notes within the non-searchable area of the PO which is the only area of the PO that is available to me to make additional notes.  Without having our PO number, I cannot find out who requested the return and where I should forward your emails and the UPS call tags.  Please change something on the on line returns form, which does ask for our PO number, which will insure that the PO number shows up on all correspondence.

Thank you for considering my request for improvement.

Dell seems to like sending e-mail, Order Acknowledged, Order Confirmed, Order Shipped, etc..  More than once I have had an order cancelled by Dell, with no explanation.

It would be nice to at least get an e-mail when this happens.  Of course if you could stop it from happening that would be better.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.

Your suggestion is valid, but also outside of the realm of Premier, which is designed as a customized online purchasing portal.  Any action that occurs with an order after the order is placed is not communicated back to Premier or any of the online commerce or order management applications.  I would recommend providing this feedback to your Dell Sales Representative, and if this is a chronic issue, I would recommend speaking to his or her manager.

Thank you for using PremierStorm.

I agree with other user that the site is to slow. I would also like to have the ability to update account information - billing address, etc. Site doesn't get updated regularly - my support team contact list is out-dated - current list of reps all moved on nearly a year ago.


ADMIN NOTE: As mentioned in previous admin notes, performance and stability have been the highest priority for development and IT teams over the past two quarters.  We have made strides towards goals of a higher performing and more stable platform for all Premier customers.  As also stated, we will also be making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations.

Regarding update of content on your individual Premier site, this is the responsibility of your Dell Account Team.  If you do not have the needed contact information on your Account Team page, please let your Dell Sales Representive aware so that it can be updated.

It would be more than helpful if I had the ability to have some form of instant messenger with my inside sales rep.  I have it for all my other vendors and it helps to shorten the commincation gap and timeframe to get responses to quote requests and informational tasks.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.

Unfortunately, communication with your Sales Representative would fall outside of the current and future features and functionality of Premier, the purpose of which is to provide your organization with a customized online purchasing portal.

Thank you for using PremierStorm.