Ideastorm - Premier

I know I am echoing other comments, and I just have to add mind.

• Even early on a Sunday morning, the site is way slower than a well designed Microsoft .Net site should be (speaking as Microsoft .net developer). What is wrong?
• The site is clunky, impossible to easily compare products, harder and harder to even have my own team use it to find stuff for ourselves or clients.  For example, as I'm sure you know, the checkbox selectors on the left don't work. To take one simple excample, try selecting Studio laptops and than saying Studio or Studio XPS. 
• The familiar business oriented Latitude line is by far the worse supported. Why should it be so hard to even see the screen size on the current Latitudes? This is nuts.
• What should be there for business users is, enter a current service tag/model number and get suggestions on an upgrade, replacement, additional units. If the idea of Premier is to support long term business customer relationships, should the site be geared to those who have Dell and want more? Put in Latitude D620 and see, this is closest match and offers these improvements, or you might also consider x or Y. (Yes, take a little bit from Amazon.)
• Instead, there is pitiful, overlapping descriptions of products lines, as if each product line's marketing team had written separate copy and no one compared it. Five years ago, I could tell any one how to evaluate the Dell product line of the moment. Now I feel that to make a choice, I have to go on a magazine review site, compare there and then see if I can make a choice on dell.com.
• What I fear most is that the dell site mirrors the current public image of Dell as a whole, despite the glitzy, colorful touches on new models--that Dell is slow, disconnected from its customers, only superficially keeps up, etc.

Dell - Your web site is so slow, it often takes me 20 minutes to order something.  You are a computer hardware manufacturer.  Are your servers so slow that they can't even support your own business?  What does it look like to my customers when I have them log on to your site to look at a PC, and it is so slow?  They often complain to me.  Recently a customer had to just stop trying and wait until the next day to configure a PC.  I was very embarrassed.  I will not put up with this, and will start using other manufacturers who don’t waste my time with a frustratingly slow web site.

I have been trying to figure out where to pay on account. wasting a lot of time even on the phone with Dell employees who cannot answer the question! I small business like ours is super efficient just to keep the doors open on a daily basis. this website is much slower to get the job done than your competition.

Take a look at what other businesses do. The faster the checkout process the more money everyone makes. As few screens as possible and fewer clicks. I love the sites that remember as much as possible for me and make it easy and super fast.

I do like the Workspace that can be customized. Just found that today. That will help. It will be my Home Page from now on.