Ideastorm - Premier

When an order is placed it would be helpful to have the name of the person who placed the order show up in the order details area especially when a non-recognized purchase order number is being used.  I have seen several mysterious orders on my site and it seems to take my sales rep days to get back to me to tell me who placed the order.  I am sure most companies only allow orders from certain individuals, so knowing who actually placed the order would clear up the mystery orders immediately.

I agree with other user that the site is to slow. I would also like to have the ability to update account information - billing address, etc. Site doesn't get updated regularly - my support team contact list is out-dated - current list of reps all moved on nearly a year ago.


ADMIN NOTE: As mentioned in previous admin notes, performance and stability have been the highest priority for development and IT teams over the past two quarters.  We have made strides towards goals of a higher performing and more stable platform for all Premier customers.  As also stated, we will also be making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations.

Regarding update of content on your individual Premier site, this is the responsibility of your Dell Account Team.  If you do not have the needed contact information on your Account Team page, please let your Dell Sales Representive aware so that it can be updated.

We need to make the Dell Premier page as easy to use as possible. Here are current inefficiencies that need improvement:

I use firefox so i am not sure if IE will be better... however the site should be coded to run in firefox like the rest of the world.

1. Login process
Our password and username do not autosave. The login system needs to both remember you forever if you want or to autosave.

2. Login timeout
It drives me nuts that the website times out and logs you out after a short time. I think the premier page logs me out quicker than my bank. We need to have an option to never be logged out.

3. Simplify equote and cart process.
There needs to just be 1, either cart of equote. I think equotes sounds nice but simple is better. Why don’t you guys just call it a eCart. Just have people add to cart... and have the cart autosave. I cant tell tyou the number of times I built a system for a client, got a phone call, went back into premier page and the system signed me out and I lost the cart. Autosave is crucial. Each cart should have a cart # and allow us to rename them. So when we need to send something to someone... we can just call it a cart # and not a equote #. Right now the whole system is so hard to use and drives us nuts. You should be able to save a cart with 1 click. Then you can email cart, or adjust cart, or check out.

4. Format of data
The specs are formatted VERY crudely. When we try to copy and paste those specs to anyone we have to spend 2 minutes cutting out all the irrelevant information such as product codes, blank spaces, and other junk. Then we do the same when plugging it into our invoice system. The way the specs display should be flawless… and you should just be able to copy and paste that into an email or an invoice or anywhere with zero editing required.

5. Simplify address book
We often to ship to same people. The current address book is ok but it is really difficult to use. This needs to be changed so you can just import your address book from outlook/exchange and ship systems off that.

I have a ton of other suggestions. I have seen HP’s systems and they are terrible but they are making big pushes toward efficiency.

I have plenty of other ideas. All I said above was just off the top of my head. Call me directly if you want to chat. 914.620.5319

Once you have your system and are ready to order, this process should be able to be completed in 120 sec or less.  Today after entering the Shipping Info and clicking Continue to go to the Payment pages and the process took 4 min. for the next page to appear.  The system I ordered just before this one took even longer.  More like 10 Min to go to the next page.  This is at 10:00 PST when traffic has to be much lower then during the day.  This should take 4 Seconds, not 4 Min.  Huston, I think we have a problem here.


ADMIN NOTE - Thank you for your comments.  No doubt, waiting 4 minutes for any page to load is beyond excessive.  Though we have noted a degredation of performance and stability, and are working towards improvement, you should not be waiting minutes for any page to load.  Excessive load times, especailly when not not common to other Premier Users, can be caused by Network Security or Firewall filtering issues.  Regardless, we recommend contacting our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time) to allow them to help troubleshoot the isssue.

There needs to be a way that the MyAccount section will remember my account number.  I am in the healthcare arena and it told me that it won't save a healthcare number.


ADMIN NOTE:  We appreciate any and all feedback, and the opportunity to address issues that arise with your experience on Premier and other Dell websites.  However, we would ask that submissions for this particular forum be focused on ideas for feature and functionality requests within Premier.

My Account is a resource for your personal use, and cannot save customer numbers that belong to your organization.  On the other hand, Premier is a resource for organizational use, rather than for individuals.  Though we continue to improve personal customization within Premier, those improvements are geared towards ease of use for organizational procurement, rather than individual use.