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Stability / Performance
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140
Could the Dell web site be any slower? By JCONFREY61,  Sep 14, 2009 Mon Sep 14 17:00:13 GMT 2009

SIte is painful at best to navigate.  You know it is going to be a bad session when just getting to the Premier log on screen is over 10 seconds to show up.

It gets slower from there 
JCONFREY61140.0
Comments: 0
Categories: Navigation  Sign In  Stability / Performance  
70
Slow slow slow and where are all the products?? By golfislife13,  Oct 19, 2009 Mon Oct 19 20:47:15 GMT 2009

I haven't been able to log in all day.  This site has been slow for months now.  When I do get in, I can't find all products Dell sells.  I can configure a blade server, but there is no blade chassis to be found.  How can I come up with a ballpark estimate for management if I can't even find the products?  Not all laptop models can be found either.  We don't need the top of the line Latitudes, some times we just want Studios or Vostros, but we can't see them on our Premier page.  Why can't we see all products?

golfislife1370.0
Comments: 0
Categories: Full Product Catalog  Product Pages  Stability / Performance  
230
Just getting the basics working whould be a great enhancement By Peanut,  Aug 31, 2009 Mon Aug 31 14:55:58 GMT 2009

1)Slow   Slow    Slow

2) If my sesssion times out all my work is lost. I get to the end of a quote and walk away for a minuite and when i come back an error message says we're sorry etc. and i have to logback in and start all over.   very irritating.

3)Product organization:  Servers for instance. If i select servers i get all servers, rack mount and  tower, and not in any particular order.  Sorting by price didn't seem to work. If i choose just tower servers, i don't get the full array of tower servers, so if i want one that isn't listed there i have to wade through both tower and rack mount servers.

4) How about putting the same help info about components you have on the regular site on the primier site?  when i'm doing a server quote and i run into something i'm not sure of--which array adapter, drive config,  or an explanation of  the various warranties etc--to use i have to go somewhere else to get it. Often when i get back to the quote---you guessed it---it timed out and i have to start over......

Thanks!

Peanut230.0
Comments: 0
Categories: Product Pages  Stability / Performance  
20
The Premier Site is a marketing failure By rogerc,  Nov 11, 2009 Wed Nov 11 17:38:35 GMT 2009

For almost 10 years we have been steering all of our consulting clients to Dell hardware and sourcing items not available through Dell through CDW which is local to us.  When we first started we had friendly and eager salespeople to process our orders which happened quickly and efficiently.  We developed a very strong brand loyalty to Dell.  Over time  the salespeople have been driven into the background and the ordering process has been made incrementally more difficult with the addition of more and more obstacles.  The order process is now so painful that we almost regret talking up Dell so much for so many years.

Last year after getting seriously embarassed by some of our clients' experiences with the order process we started steering some of our clients toward CDW for all of their purchases.  They are experiencing the happy, efficient service we used to love about Dell.  Their website is easy to navigate, every piece of information is almost instantly available and every tool works.  What's more, the salespeople perform followthrough on orders that result in more orders.

The Premier site and all of the bad marketing decisions that it represents show a serious failure to understand the marketplace.  If Dell loses the market that is the target of the Premier site it will be a great shame to the hardware engineers who really know how to do their jobs.
rogerc20.0
Comments: 0
Categories: Navigation  B2B  Stability / Performance  
10
Perhaps there's a world outside of constant access to Premier on a Windows PC By ThatWouldBeMe,  Yesterday Thu Nov 19 19:13:08 GMT 2009

I'll start by echoing all of the other comments about speed. Goodness, I've other things to do than wait for the page to change from one screen to the next.

Secondly, the amount of mis-information presented is often ridiculous. For example, suppose I want to purchase a 1U Intel server. Dell's server configuration is a real strong point, sometimes. I can choose from an R200, R210,  R300, R410, R610. What's the difference?  It's too hard to look at just those, so I 'Narrow my selection' and click on 1U for Server Form Factor. Great. Now I can see... the 200 and 210. Are the others not really 1U? OK... I'll unselect the 1U, and muddle through. I now see that there are 48 results. On the first page, the 610 and 410 are both listed 4 times. At least in this view I can understand what the difference is between them.

I'll select the 610. Look at the processor choices..! Is Turbo faster than 800Mhz? What's an HT? Going way back to the first page, the 610 is supposed to come in quad core and dual core configs, but you can't see that here, without searching all of the processor types..

So, I continue spec'ing (by artifice and magic) out a server, painfully running through the line items (memory is particularly difficult... a menu of layout, amount, speed, type, etc would be so much better than the long (in this case, 40 or so) list of  options. Same wiht the OS, but the list is now closer to 60.

Now we get to controllers. No where can I find out what the difference is between a PERC and a CERC. (Yes, I know, but it's a good example).

The endless and irrelevant software section comes next. A collapse all section would go a long way to addressing that.

Having spent 25 minutes poring over search results, someone walks into my office with a question. I then have to go to a meeting. I come back an hour later, and I've been logged out, and the configuration I had is now gone.

I place a call to our network group regarding who their buying servers from now, because I just can't take it anymore.

While we're at it, I was looking at blades last night. Of course, I'm not allowed to get even a ballpark estimate of what  a blade enclosure is going to cost. I also found out that if I order a non-redundant power supply, it may delay my ship date. If I order a redundant power supply, it may delay my ship date. Really, I expect the guy who wrote these things to pop up and tell me he's here until Thursday, and I should try the veal and tip my cocktail waitress well.

Further, and on a completely different issue, I find it quite surprising that I get absolutely no notification from Dell that there's a coming line change and introducing the new line. I buy a fair number of Optiplexes per year. Wouldn't Dell like to tell me to why I want to buy the new 760 over the 755s I've been buying?

On the other hand, I am appreciative that Premier now works with browsers other than IE, although I fear that that might be due to the efforts of the browser, rather than Dell.

ThatWouldBeMe10.0
Comments: 0
Categories: Cart / Configurator  Content  Stability / Performance  
400
Speed - Why is this web site sooo slooooow? By Woody2,  Jun 8, 2009 Mon Jun 08 21:47:00 GMT 2009

This web site is brutal.  I don't understand why it is so slow, and why Dell management finds it acceptable.  It is a terrible reflection on Dell equipment and Dell management. This is not a recent phenomenon, it  has been true for years.  Why?  Why does management tolerate it?

I agree with many of the other suggestions - there are many excellent postings, but they are all secondary to response time.


ADMIN NOTE - Thank you for your comments.   We have noted a degredation of performance and stability and we have assembled a task to focus solely on improving the customer experience with several releases in the June - August 2009 timeframe.  We are also making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations. 

Thank you again for using Premier and PremierStorm.
Woody2400.0
Comments: 0
Categories: Stability / Performance  
Status:In Progress
10
site is not helping me By bsteve,  Nov 15, 2009 Sun Nov 15 11:17:42 GMT 2009

I know I am echoing other comments, and I just have to add mind.

  • Even early on a Sunday morning, the site is way slower than a well designed Microsoft .Net site should be (speaking as Microsoft .net developer). What is wrong?
  • The site is clunky, impossible to easily compare products, harder and harder to even have my own team use it to find stuff for ourselves or clients.  For example, as I'm sure you know, the checkbox selectors on the left don't work. To take one simple excample, try selecting Studio laptops and than saying Studio or Studio XPS. 
  • The familiar business oriented Latitude line is by far the worse supported. Why should it be so hard to even see the screen size on the current Latitudes? This is nuts.
  • What should be there for business users is, enter a current service tag/model number and get suggestions on an upgrade, replacement, additional units. If the idea of Premier is to support long term business customer relationships, should the site be geared to those who have Dell and want more? Put in Latitude D620 and see, this is closest match and offers these improvements, or you might also consider x or Y. (Yes, take a little bit from Amazon.)
  • Instead, there is pitiful, overlapping descriptions of products lines, as if each product line's marketing team had written separate copy and no one compared it. Five years ago, I could tell any one how to evaluate the Dell product line of the moment. Now I feel that to make a choice, I have to go on a magazine review site, compare there and then see if I can make a choice on dell.com.
  • What I fear most is that the dell site mirrors the current public image of Dell as a whole, despite the glitzy, colorful touches on new models--that Dell is slow, disconnected from its customers, only superficially keeps up, etc.
I hadn't planned on such a rant, but it's such a pleasure to be on a site that works (apparently based on salesforce), I'm reluctant to go back to the early morning business at hand.
bsteve10.0
Comments: 0
Categories: Sign In  Stability / Performance  
150
Slow By aardvark,  Sep 30, 2009 Wed Sep 30 19:19:22 GMT 2009

I have a hard time believing that you can help me obtain maximum performance from my servers when your site is so slow.  It doesn't matter what your field reps claim you can do for me, seeing is believing.  If you want to move up the food chain you'll need to take care of your own house first.
aardvark150.0
Comments: 0
Categories: Stability / Performance  
60
Unacceptably slow By JP153,  Oct 15, 2009 Thu Oct 15 14:44:26 GMT 2009

I have time to play a game of "solitaire" while I wait for the next page to load.
This is beyond ridiculous.
How do you expect customers to actually have the patience to go through such a painful site to place orders ???
JP15360.0
Comments: 0
Categories: Navigation  Search  Stability / Performance  
60
Slow Site Performance / Access (Again) By COM1,  Oct 9, 2009 Fri Oct 09 15:02:17 GMT 2009

Greetings,
I've been a Partner and now a Premier Member for the last 2 years.
I have not seen any imporvement on site performance/ uptime.
The site is often slow.
My ability to navigate the "product" pages was down until I emailed my rep who took care of the problem. (Thanks Kenneth)
COM160.0
Comments: 0
Categories: Navigation  Stability / Performance  
50
HELP! By ICT,  Oct 8, 2009 Thu Oct 08 11:02:21 GMT 2009

Hello - I would imagine that you've got to be operating at 70+% of your resources ... Accessing your site is always a challange. Have you considered upgrading your hardware to greater capacity? The consistency with your Premier page is discouraging at best. I cannot even place an order using a quote received from the sales rep; at times I can see the option for it when I access the page. However at other times, there is no option for entering a quote number.  At the risk of over-dramatizing the matter ... it really is incredible. Another extremely frustrating point is the lack of forewarning of system/page maintenance. - Help.
ICT50.0
Comments: 0
Categories: Customization / Personalization  Sign In  Stability / Performance  
10
SLOW SLOW SLOW! By BriteWhite,  Nov 4, 2009 Wed Nov 04 13:58:19 GMT 2009

 

Dell - Your web site is so slow, it often takes me 20 minutes to order something.  You are a computer hardware manufacturer.  Are your servers so slow that they can't even support your own business?  What does it look like to my customers when I have them log on to your site to look at a PC, and it is so slow?  They often complain to me.  Recently a customer had to just stop trying and wait until the next day to configure a PC.  I was very embarrassed.  I will not put up with this, and will start using other manufacturers who don’t waste my time with a frustratingly slow web site.

BriteWhite10.0
Comments: 0
Categories: Navigation  Sign In  Stability / Performance  
40
Timing out By rbrowne,  Oct 6, 2009 Tue Oct 06 17:11:23 GMT 2009

Please do something to speed the site up. I do many quotes for my employer, and I am just getting vexxed with the pages taking more than a minute to load or timing out completely. This has been going on for way too long now. When the site was first re-vamped, I could understand that some glitches needed to be ironed out. I think we have waited long enough! When I have to postpone doing a quote because the site is timing out, I lose control over the way I want to use my time. As tech support, I don't have much control over my time anyway...at least let me complete a quote I need and get on with it! Thanks.

Rosemary Browne
Coastal Carolina University
 

rbrowne40.0
Comments: 0
Categories: Stability / Performance  
60
Web site speed By vkslp,  Aug 27, 2009 Thu Aug 27 12:55:11 GMT 2009

I know this has been posted previously, but it's August 27, 2009, and the speed of the Premier site continues to be slow.    While I'm sure there is a lot going on behind the scenes, the fact that the web site is slow and cumbersome amazes me.  You are a technology company!

My second complaint, is that I have not figured out a method of setting up "standard configs".  This is the area in Premier where you have basic templates setup for equipment that you order on a regular basis, without having to go and select all the sames items one chooses each visit.  Sure my sales rep can setup the Standard Config for me, but that does not make sense in terms of time or energy. 

Having the ability to pick from several "standar configs" which include always having:

Office 2007 Basic edition
3 year on-site warranty
no floppy drive
Minimal bloatware
etc

would be a huge time saver as opposed to creating a configuration from scratch each time.

Thanks for this forum.


ADMIN NOTE: Thank you for the input. We will continue to work towards improving the performance of our site, without sacrificing security.

Regarding Standard Configurations, this is a basic feature of Premier, and is managed by your Account team based on your input.  Please make your Sales Representative aware that you have standardized configurations that you would like to see on your page, and they'll work with you to customize the exact defaults, upgrade, and downgrade options that you need to see.

vkslp60.0
Comments: 0
Categories: Navigation  Customization / Personalization  Stability / Performance  
Status:Already Offered
80
Extend the Timeout Period By kenm,  Aug 27, 2009 Thu Aug 27 15:03:31 GMT 2009

We are logged out after just a few minutes requiring numerous logins to Premier.  We were told the timeout period is 60 minutes, however its closer to 10 minutes.  Please extend this time to 60 minutes.
kenm80.0
Comments: 0
Categories: Sign In  Stability / Performance  
10
S L O W By skeeter,  Oct 2, 2009 Fri Oct 02 15:43:32 GMT 2009

The site is so  S L O W it is basically unusable.  Get some HP gear under it !
skeeter10.0
Comments: 0
Categories: Stability / Performance  
60
Performance - Manageability By jbalingit,  Aug 6, 2009 Thu Aug 06 17:06:21 GMT 2009

I agree with other user that the site is to slow. I would also like to have the ability to update account information - billing address, etc. Site doesn't get updated regularly - my support team contact list is out-dated - current list of reps all moved on nearly a year ago.


ADMIN NOTE: As mentioned in previous admin notes, performance and stability have been the highest priority for development and IT teams over the past two quarters.  We have made strides towards goals of a higher performing and more stable platform for all Premier customers.  As also stated, we will also be making changes to our content management system over a slightly longer period but the expectation is that we will be able to provide richer content aligned with our customers expectations.

Regarding update of content on your individual Premier site, this is the responsibility of your Dell Account Team.  If you do not have the needed contact information on your Account Team page, please let your Dell Sales Representive aware so that it can be updated.

jbalingit60.0
Comments: 0
Categories: Service and Support  Site Management  Stability / Performance  
Status:Reviewed
150
Don't dump my configuration when you dump my session By ocda,  Jun 16, 2009 Tue Jun 16 16:37:16 GMT 2009

It would be great if you could figure out how to save what I've done when you find it necessary to dump my session.  I have often worked to configure a system, but had to put it on hold while waiting for input from a client.  When I come back to finish, my session has expired and so has all my work.  If Victoria's Secret can remember my cart for a week and send me an email when the sale is about to end, I bet Dell could remember my partial configuration for a day or so. :-)


ADMIN NOTE:  This is current functionality, in the form of E-Qutoes.  Once you have configured one or more systems, and added all of the items needed to the cart, you can save the cart as an E-Quote.  If the configuration changes, you can save a new E-Quote based on the changes made to the existing E-Quote.  E-Quotes are typically valid for 30-days, depending on availability of the system and options selected.

Thank you for using PremierStorm.

ocda150.0
Comments: 0
Categories: Stability / Performance  
Status:Already Offered
30
Heavy and Slow Flash Graphics By MLAglobal,  Aug 4, 2009 Wed Aug 05 00:03:33 GMT 2009

Our company uses Citrix desktops and Flash does not play well.   Becuase how media is presented in remote computers, your site is even slower for me then the other posters (if that even seems possible).

Also, when you  use graphics that expand beyond static boundries, I see your page, wait until the Flash has played out, then I can finally scroll.  But no!  You want to repeat that ad and suddenly my mouse was not where I thought it was.

Impress us with a site that works; IT folks don't buy into Flash graphics and BTB sites that are often down.

Please stop all the heavy stuff and give us what we want:
  • Editable Standard Configurations
  • Notifications that configurations have been changed withour your approval
  • Real time view of what in stock (sometimes we find out weeks later it is backordered).
  • Purchase History
  • Order Details where after signing in I dont have to put in my company account number.
  • Uptime!  Let's see this site not fail during 8-5 for just a month!!!
  • Security: how come I am in the site on http?
MLAglobal30.0
Comments: 0
Categories: Stability / Performance  
40
This Is Ridiculous By Wittigpc,  May 27, 2009 Thu May 28 05:15:46 GMT 2009

Once you have your system and are ready to order, this process should be able to be completed in 120 sec or less.  Today after entering the Shipping Info and clicking Continue to go to the Payment pages and the process took 4 min. for the next page to appear.  The system I ordered just before this one took even longer.  More like 10 Min to go to the next page.  This is at 10:00 PST when traffic has to be much lower then during the day.  This should take 4 Seconds, not 4 Min.  Huston, I think we have a problem here.


ADMIN NOTE - Thank you for your comments.  No doubt, waiting 4 minutes for any page to load is beyond excessive.  Though we have noted a degredation of performance and stability, and are working towards improvement, you should not be waiting minutes for any page to load.  Excessive load times, especailly when not not common to other Premier Users, can be caused by Network Security or Firewall filtering issues.  Regardless, we recommend contacting our Premier Helpdesk (Premier@Dell.com, or 800-274-3355, Monday through Friday, 8am to 5pm Central Time) to allow them to help troubleshoot the isssue.

Wittigpc40.0
Comments: 0
Categories: Navigation  Site Management  Stability / Performance  
Status:Reviewed
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