Ideastorm - Premier

When I fill out a return form on the Dell site, I always state “you must reference our purchase order number on all correspondence”.  However, this does not happen, as you only reference your numbers on all correspondence.  This causes confusion because I have no way of searching in our system for your numbers.  Therefore, I cannot find out what PO you are contacted me about.  In this day and age when companies are trying to go green, I do not printout emails.  Instead I make notes within the non-searchable area of the PO which is the only area of the PO that is available to me to make additional notes.  Without having our PO number, I cannot find out who requested the return and where I should forward your emails and the UPS call tags.  Please change something on the on line returns form, which does ask for our PO number, which will insure that the PO number shows up on all correspondence.

Thank you for considering my request for improvement.

I know I am echoing other comments, and I just have to add mind.

• Even early on a Sunday morning, the site is way slower than a well designed Microsoft .Net site should be (speaking as Microsoft .net developer). What is wrong?
• The site is clunky, impossible to easily compare products, harder and harder to even have my own team use it to find stuff for ourselves or clients.  For example, as I'm sure you know, the checkbox selectors on the left don't work. To take one simple excample, try selecting Studio laptops and than saying Studio or Studio XPS. 
• The familiar business oriented Latitude line is by far the worse supported. Why should it be so hard to even see the screen size on the current Latitudes? This is nuts.
• What should be there for business users is, enter a current service tag/model number and get suggestions on an upgrade, replacement, additional units. If the idea of Premier is to support long term business customer relationships, should the site be geared to those who have Dell and want more? Put in Latitude D620 and see, this is closest match and offers these improvements, or you might also consider x or Y. (Yes, take a little bit from Amazon.)
• Instead, there is pitiful, overlapping descriptions of products lines, as if each product line's marketing team had written separate copy and no one compared it. Five years ago, I could tell any one how to evaluate the Dell product line of the moment. Now I feel that to make a choice, I have to go on a magazine review site, compare there and then see if I can make a choice on dell.com.
• What I fear most is that the dell site mirrors the current public image of Dell as a whole, despite the glitzy, colorful touches on new models--that Dell is slow, disconnected from its customers, only superficially keeps up, etc.

1. I want to be able to login and once logged in have ONE! click access to any portion of the Premeir site. As it is now its like going through a maze.
2. On the homepage I should be able to click ONE! button to access "My Order Status" listed by my Customer Account Number, if i have more than one Customer Account Number list them all with a button next to each that will list the order status of each Customer Account Number. As it is now I have to enter the Customer Account Number to access my orders after I hit two pages, that is too much.  It has "Click here to view orders associated with your My Account"  on the "My Premier" workspace page, but it doesnt pull up any info as if it doesnt know my Customer Account Number.
3. The "Standards Configurations" page should be setup to drag and drop Standard Systems or products in a My Standard Systems Box, from a Standard Systems list Box. If there is additional details that the Dell Account Rep needs to configure it would not be active in the My Standard Systems Box until it is approved by the Dell Account Rep.
4. I almost forgot to mention that once in the (dang it, i had to remember my customer account # again to hit the "My Order Status" page to get info to put in this post. I couldnt remember my own phone # if my wife didnt pin it to my shirt before I left for work, let alone a bunch of "Customer Account Numbers") "My Order Status" page there should be an option to label the different orders. You know a discription or a name colum that I can edit or add to or change as I see fit.
5. Also in the same way as the Order Status why cant we have a ONE! click access to all of our quotes based on our customer number? We should also have a colum dedicated to label or describe the quote ourselves. One last thing is should the quotes and orders status be married together once the quote and Purchase Order are submitted for purchase, so I can ONE! click into the status page and see the status, po, quote and anything else associated with the order?

Dell - Your web site is so slow, it often takes me 20 minutes to order something.  You are a computer hardware manufacturer.  Are your servers so slow that they can't even support your own business?  What does it look like to my customers when I have them log on to your site to look at a PC, and it is so slow?  They often complain to me.  Recently a customer had to just stop trying and wait until the next day to configure a PC.  I was very embarrassed.  I will not put up with this, and will start using other manufacturers who don’t waste my time with a frustratingly slow web site.

When an order is placed it would be helpful to have the name of the person who placed the order show up in the order details area especially when a non-recognized purchase order number is being used.  I have seen several mysterious orders on my site and it seems to take my sales rep days to get back to me to tell me who placed the order.  I am sure most companies only allow orders from certain individuals, so knowing who actually placed the order would clear up the mystery orders immediately.

How can a Dell order number be assigned to any item, and then, within hours, the item be canceled because it is no longer available?  I thought that an order number would not be assigned until stock had been checked, etc.