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Premier Page By mmcnally,  Aug 5, 2009 Wed Aug 05 17:11:06 GMT 2009

I really hope a complete overhaul of the Premier page is coming soon.  It is the slowest and most useless site I have to deal with!
It never has correct information, loses carts constantly,  and the speed really makes me avoid using it.  I would probably order more than computers and toner from Dell, but instead order from CDW because I can actually find things there, and it does not take 15 minutes to place an order.

Premier is a good idea, but it just does not work.  None of the computers I have purchased from Dell show up on the premier page, so I end up using the regular support page and a local database of service tags.  When I do order, I have to re-type all the information -(name, phone# etc.) as it is all wrong.  It constantly asks me to enter my username and password when accessing other parts of the Premier site, and opens new windows instead of using the existing window--Really annoying!!

Dell needs to stop caring about the color scheme and the love of Adobe Flash!  We need speed and accuracy not Flash!

Above all, make it work...  You competition did and Premier has to be costing Dell  $$$$!

Mark
mmcnally220.0
Comments: 3
Categories: Navigation  Cart / Configurator  Content  

COMMENTS

JCONFREY61  Sep 11, 2009
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I knew I was not the only person that thought CDW has the right formula.
At 2 minutes I can have an order placed at CDW. 
On Dell my best time is about 10 minutes.
BrockLee  Sep 22, 2009
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Because Premier's site is hard to navigate and almost impossible to pull up a E-quote and place it on order. I give 80% of my business to CDW.
NorthernTech  Nov 6, 2009
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I most certainly see the frustration here as well. I want to see my recent orders, and most of the time, that button does NOT work... In Firefox or IE either.
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